- Singapore
Zenith Infotech Hiring! Full Time IT Support Analyst - Contract in , Earn up to SGD 8,000 - Ricebowl
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Job Description
Responsibilities
About the Role
We are seeking an experienced
IT Support Specialist
to join our client,
providing Level 1–2 end-user support
across our Microsoft 365 environment and IT infrastructure.
This role is central to ensuring smooth day-to-day IT operations, effective coordination across internal and external stakeholders, and a positive employee technology experience.
Key Responsibilities
Microsoft 365 & End-User Support
Provide day-to-day support for Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive
Troubleshoot user issues related to email, collaboration tools, file sharing, and permissions
Technical Troubleshooting
Diagnose and resolve hardware/software issues on PCs and mobile devices
Support and maintain meeting room equipment (video conferencing systems, displays, audio equipment)
Troubleshoot basic network connectivity issues (Wi-Fi, LAN, VPN)
Onboarding / Offboarding
Set up IT accounts, hardware, and access for new hires
Manage timely and secure deactivation of accounts and retrieval of equipment for departing staff
IT Asset & Inventory Management
Maintain accurate records of IT assets (laptops, mobile devices, peripherals, licenses)
Track asset lifecycle, allocation, and disposal in accordance with company policy
Issue Management & Stakeholder Coordination
Serve as a liaison between internal teams (JGES, ICT, GM IT, ITSS) and external vendors to resolve escalated issues
Track and manage tickets through resolution, ensuring SLAs are met
Escalate complex issues to L3 support or relevant specialist teams as needed
IT Operations & Project Support
Identify opportunities for IT process improvement and contribute to implementation
Support various IT projects, including rollouts, migrations, and system upgrades
Document processes, known issues, and solutions for knowledge-sharing purposes
Requirements
3–5 years of experience in IT support, helpdesk, or related end-user support roles
Solid working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) administration and troubleshooting
Hands-on experience troubleshooting PC hardware, mobile devices, and basic networking
Experience with meeting room / AV equipment support is a plus
Familiarity with IT asset management practices and tools
Experience coordinating with multiple internal teams and external vendors
Strong communication skills, with the ability to explain technical issues to non-technical users
Ability to prioritize and manage multiple tickets/issues simultaneously
Relevant certifications (e.g., Microsoft 365 Certified, CompTIA A+, ITIL Foundation) are a plus
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.
We are seeking an experienced
IT Support Specialist
to join our client,
providing Level 1–2 end-user support
across our Microsoft 365 environment and IT infrastructure.
This role is central to ensuring smooth day-to-day IT operations, effective coordination across internal and external stakeholders, and a positive employee technology experience.
Key Responsibilities
Microsoft 365 & End-User Support
Provide day-to-day support for Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive
Troubleshoot user issues related to email, collaboration tools, file sharing, and permissions
Technical Troubleshooting
Diagnose and resolve hardware/software issues on PCs and mobile devices
Support and maintain meeting room equipment (video conferencing systems, displays, audio equipment)
Troubleshoot basic network connectivity issues (Wi-Fi, LAN, VPN)
Onboarding / Offboarding
Set up IT accounts, hardware, and access for new hires
Manage timely and secure deactivation of accounts and retrieval of equipment for departing staff
IT Asset & Inventory Management
Maintain accurate records of IT assets (laptops, mobile devices, peripherals, licenses)
Track asset lifecycle, allocation, and disposal in accordance with company policy
Issue Management & Stakeholder Coordination
Serve as a liaison between internal teams (JGES, ICT, GM IT, ITSS) and external vendors to resolve escalated issues
Track and manage tickets through resolution, ensuring SLAs are met
Escalate complex issues to L3 support or relevant specialist teams as needed
IT Operations & Project Support
Identify opportunities for IT process improvement and contribute to implementation
Support various IT projects, including rollouts, migrations, and system upgrades
Document processes, known issues, and solutions for knowledge-sharing purposes
Requirements
3–5 years of experience in IT support, helpdesk, or related end-user support roles
Solid working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) administration and troubleshooting
Hands-on experience troubleshooting PC hardware, mobile devices, and basic networking
Experience with meeting room / AV equipment support is a plus
Familiarity with IT asset management practices and tools
Experience coordinating with multiple internal teams and external vendors
Strong communication skills, with the ability to explain technical issues to non-technical users
Ability to prioritize and manage multiple tickets/issues simultaneously
Relevant certifications (e.g., Microsoft 365 Certified, CompTIA A+, ITIL Foundation) are a plus
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.
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