- Kuala Lumpur Federal Territory Malaysia
Manpower Malaysia Hiring! Full Time Customer Service Representative in Federal Territory - Ricebowl
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Job Description
Responsibilities
- Deliver 24 hour one-stop customer service.
- Ensures highest standard of service delivery on personalized phone services to our customers.
- Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
- Handling and resolving customer complaints proficiently.
- Displaying a high level of quality and professionalism when dealing with customers.
- Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
- Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
- Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
- Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
- Maintains confidentiality of the Bank’s customers and data.
- Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.
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