- Singapore
Working Location
Job Description
Responsibilities
Requirements
• Bachelor’s degree in computer science, Engineering, or related discipline.
• 3–7 years of relevant experience in infrastructure operations, implementation, and/or support (level dependent).
• Strong working knowledge in networking, servers, cloud, identity, Microsoft 365, backup/DR, monitoring, and security controls.
• Familiarity with Microsoft Azure and infrastructure security practices is preferred.
• Certifications are a plus: CCNA, CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure certifications, security certifications (CCSP/GSEC).
• Strong documentation, problem-solving, and stakeholder communication skills.
Responsibilities:
Infrastructure Operations & Service Stability
• Support day-to-day operations across corporate infrastructure platforms including:
• Network (LAN/WAN/Wi-Fi), Internet connectivity, segmentation
• Servers/virtualization (on-premises and cloud)
• Identity & access (AD/Entra ID), DNS/DHCP
• Email & collaboration platforms (Microsoft 365)
• Backup, recovery, storage and monitoring
• Troubleshoot and resolve escalated infrastructure incidents with internal teams and vendors.
• Perform system health checks and service reviews, driving continuous reliability improvements.
• Maintain operational documentation such as runbooks, escalation procedures, and system references.
Cybersecurity, Governance & Resilience
• Support infrastructure security controls including endpoint posture, firewall/access controls, vulnerability remediation, security logging/monitoring, and privileged access practices.
• Contribute to patching, access reviews, change governance, and post-incident corrective actions.
• Support backup operations, recovery testing, and disaster recovery readiness.
Vendor / MSP Oversight & Project Support
• Coordinate with vendors and managed service providers (MSPs) to ensure quality delivery and timely follow-ups.
• Support technical inputs for procurement, evaluation, and service acceptance activities.
• Assist infrastructure solutioning and delivery support for corporate enhancements and technology refresh projects.
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