Ming Heng Motor Hiring! Full Time SERVICE MANAGER - ASSISTANT MANAGER (AFTERSALES) in WP Kuala Lumpur - Ricebowl

Are you an experienced automotive Aftersales professional ready to take the next step in your career? We are looking for a capable and results-driven Service Manager / Assistant Manager (Aftersales) to lead and manage our Service Centre and Workshop operations.

Key responsibilities

• Manage and oversee the daily operations of the Service Centre and Workshop

• Lead, supervise, and develop the Aftersales team, including Service Advisors and Technicians

• Monitor workshop productivity, job progress, service quality, and turnaround time

• Ensure excellent customer service and effective handling of customer complaints

• Drive departmental performance and achieve service, sales, and KPI targets

• Ensure compliance with company SOPs, quality standards, and safety requirements

• Prepare and submit operational reports when required

• Manage staff performance, scheduling, coaching, and training

• Work closely with other departments to ensure smooth and efficient operations

About you

• Minimum 3–5 years of experience in Automotive Aftersales or Service Centre operations

• Experience in a supervisory or management role is preferred

• Strong leadership and people management skills

• Good knowledge of automotive workshop operations and customer service

• Able to manage daily operations and solve problems effectively

• Results-driven, responsible, and able to work under pressure

• Good communication skills in Bahasa Malaysia and English

• Mandarin-speaking candidates are an added advantage

Benefits

• Competitive salary & performance incentives

• Career growth and management opportunities

• Join a dynamic and growing automotive group

• Supportive working environment