Secret Recipe Cakes And Café Hiring! Full Time CUSTOMER SERVICE EXECUTIVE in Selangor - Ricebowl

Promote quality service to customers and provide best solutions to customers’ needs

Handle and respond to customer calls, complaints and enquiries in an efficient, courteous, professional and tactful manner

Attend personally / face-to-face when necessary to resolve difficult / complicated cases

Compile Monthly Summary Reporting for Management’s Review

Present Quarterly Reporting for Management Review and Operations Meetings

Formulate Easy-Steps Customer Service Kit & Customer Service Cases Scenarios Manual for outlets.

Assist in the development, implementation, maintenance of policies, process flow and procedures for Customer Relationship Management software administration and its appropriate use.

Support in the organizing of Customer Relationship Management activities, as and when required.

Assist in ad-hoc assignment as required by management.

To perform any other duties as may be assigned from time to time.

Ensure the confidentiality of all Company matters.