Udesk Hiring! Full Time Sales Director in WP Kuala Lumpur - Ricebowl

About the role

This is a senior leadership role based in Kuala Lumpur, reporting to the regional and global management team. The Sales Director will be fully responsible for end-to-end sales performance, market expansion, and team management for Udesk's business in Malaysia.

Key responsibilities

• Develop overall sales strategies, annual business plans, and revenue targets for the Malaysian market
• Oversee full-cycle sales operations, track market changes and industry trends, and adjust strategic layouts to ensure achievement of revenue and profit goals
• Lead the development of core key clients, including banking, insurance, retail, manufacturing, and government sectors
• Explore high-value business opportunities through industry resource integration, business negotiation, and strategic cooperation
• Take charge of tracking, analyzing, and following up on government procurement, institutional bidding, and large enterprise tender projects
• Lead the team to complete tender document preparation, project bidding, and business negotiation
• Build, manage, and lead the local sales team from scratch
• Formulate team performance assessment systems, conduct regular performance reviews, and provide professional business training
• Collaborate closely with global headquarters, marketing, product, technical support, and customer success teams
• Conduct in-depth research on the Malaysian enterprise software and customer service market

About you

• Bachelor's degree or above; Marketing, Business, Computer Science, or related fields preferred
• 8+ years of experience in enterprise software/SaaS sales, with at least 3+ years in team management
• Proven track record of consistently achieving and exceeding sales quotas
• Strong existing network and client relationships in the Malaysian market, ideally across banking, retail, manufacturing, or government sectors
• Experience building or scaling sales teams in high-growth markets
• Deep understanding of enterprise SaaS business models and complex B2B sales cycles (6-18 months)
• Excellent communication, negotiation, and executive presentation skills
• Fluent in English as a working language

Benefits

• Competitive base salary with performance-based bonuses
• EPF, SOCSO, and EIS contributions in compliance with Malaysian employment laws
• Statutory annual leave, sick leave, and other welfare benefits
• Systematic global business training and clear career development paths
• Cross-regional business resource exposure

About us

Udesk is a leading global provider of AI-powered customer service software, trusted by more than 50,000 enterprise customers worldwide, including 80 Fortune Global 500 companies. Our platform delivers omnichannel customer engagement solutions across text, voice, email, live chat, and social media, empowering businesses to achieve efficient, responsive, and unified customer communication. With global service nodes across multiple regions, we support 40+ languages and comply with international data regulations including GDPR. We are now expanding our presence in the Malaysian market and looking for a Sales Director to lead this growth.