IOI Properties Group Hiring! Full Time Car Park Manager in Selangor - Ricebowl

Key Accountabilities, Responsibilities and Duties:

• Operations Oversight: Manage day-to-day activities, traffic flow, and facility maintenance for Carpark Complex and Carpark Building, ensure smooth department operations, adherence to SOP, KPIs and department policies.

• Financial Management: Monitor occupancy data, track revenue, and verify daily cash or digital collections. To provide suggestions in improving management system to maximize usage and income.

• Staff Leadership: Supervise, schedule, and train Parking and Strata Properties Admin, Technical team, Operation Team or support teams.

• Customer Service: Resolve visitor complaints and enforce parking rules.

• Vendor & Equipment Coordination: Maintain parking hardware, automated pay stations, and coordinate with security, cleaning and all operational contractors for Carpark operation.

Scope:

• Establish parking operations team with comprehensive schedule routines.

• Focus on the parking operational matters all the Carpark Building, Carpark Complex and surrounding parameter.

• Ensure deliverables of support services, continuous improvement.

• To implement debt recovery action, deem fit against any defaulters.

• Ad hoc assignment when required by the Council and Company.

• Ensure timely and prompt responses to complaints, request and emergencies.

Job Competence Profile:

• Strong analytical skills and experience utilizing data to drive operational decisions and improvements.

• Exceptional leadership and team management skills, with experience in creating high-performing teams. Ability to work independently and remotely, managing priorities effectively.

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Demonstrated commitment to customer service excellence and operational quality.

Person Specification:

• Minimum Diploma or equivalent

• Proficient in Microsoft Office applications (Excel, PowerPoint, Word)

• At least 5 years of working experience in the similar capacity.

• Strong knowledge of Carpark Operation, Building Operations, Maintenance, Safety, Security, Cleaning and Vendor management.

• Good leadership, communication, problem-solving, and stakeholder management skills.

• Able to work in a fast-paced Commercial and Corporate environment and respond effectively to operational issues.