Lafleur Beauty Hiring! Full Time Customer Service Assistant (Urgent Hiring) in WP Kuala Lumpur - Ricebowl

About the role

Are you passionate about helping people and solving problems? We are seeking a Customer Service Assistant to join our dynamic team at Lafleur Beauty SDN. BHD. in Kuchai Lama, Kuala Lumpur to deliver excellent support to our agents and customers while ensuring smooth daily operations.

What you'll be doing

• Support enquiries related to products, services, website, and portal

• Assist customers with account and system matters.

• Monitor /  coordinate with the Logistics on problematic shipment by ensuring timely resolution

• Support on customers concern on product handling

• Support enquiries regarding promotions, campaigns, product launches, roadshows, and other company events.

• Work closely with the Sales Team to manage new customer and agent enquiries and ensure smooth lead handovers.

• Liaise with internal departments, including IT, Logistics, Sales, and Marketing, to provide effective solutions and deliver an excellent customer experience.

• Perform other customer service and administrative duties as assigned.

What we're looking for

• SPM, Certificate, or Diploma qualification.

• Minimum 1 year of customer service, sales support, or administrative experience is preferred.

• Able to speak, read, and write Mandarin (required) to support Mandarin-speaking agents and customers. (Basic communication in English is an advantage)

• Good communication and interpersonal skills.

• Strong problem-solving skills with a customer-oriented mindset.

• Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).

• Able to multitask, work independently, and manage enquiries in a fast-paced environment.

• Responsible, patient, and willing to learn.

Why Join Us?

• Career growth and development opportunities.

• Supportive and collaborative working environment.

• Training provided to ensure your success.

• Opportunity to work with a fast-growing beauty industry.