About the Role
Ferm is looking for an energetic, customer-focused Part-Time Crew Member to join our beverage brand. You'll be the face of our store - preparing drinks, engaging customers, and keeping operations running smoothly on the floor and behind the counter.
Key Responsibilities
- Beverage Preparation & Service: Pour and serve beverages according to company standards and recipes.
- Customer Service & Education: Greet customers warmly, introduce them to our unique beverage offerings, and answer product questions.
- Front-of-House Operations: Take orders accurately and process transactions via the POS system.
- Shop Maintenance: Carry out daily opening and closing procedures, including cleaning and general housekeeping of the store.
- Sanitation & Back-of-House Support: Wash and sanitise bottles/utensils, and assist the back-of-house team as needed.
Requirements
- Valid Food Safety Course Level 1 Certificate (or equivalent SFA-recognized qualification), maintained throughout employment.
- Comfortable handling cash/card transactions with accuracy and accountability.
- Able to work rostered or ad-hoc shifts, including weekends/peak periods, based on operational needs.
- Team player with strong communication and customer service skills.
- Prior F&B or retail experience is a plus but not required.
Work Schedule
- 3 days a week, with 1 or 2 weekends a month preferably
- Shifts assigned on an ad-hoc or rostered basis per business needs; final scheduling arrangements are at the Company's discretion in case of disagreement.
- Once a roster is confirmed, at least 48 hours' notice is required for any inability to attend a shift.