We are looking for an experienced System Manager to lead the operations, maintenance, security, and lifecycle management of mission-critical IT infrastructure supporting public sector systems. You will manage engineering teams and vendors while ensuring high availability, operational resilience, and compliance with Government ICT requirements.
Key Responsibilities
- Lead system operations, maintenance, and support across enterprise infrastructure and platform environments.
- Manage system availability, performance, capacity, SLA compliance, and technology lifecycle planning.
- Lead incident, problem, change, release, and configuration management based on ITIL practices.
- Oversee patching, vulnerability remediation, system hardening, security reviews, and technical risk management.
- Manage backup, Disaster Recovery (DR), Business Continuity (BCP) and recovery exercises.
- Ensure compliance with IM8, GCC, PDPA, cybersecurity policies, and government audit requirements.
- Provide technical oversight for infrastructure upgrades, architecture changes, migrations, and technology refresh initiatives.
- Manage vendors, support contracts, operational deliverables, and service performance.
- Lead and mentor System Engineers and infrastructure support teams.
- Provide management reporting on service performance, risks, incidents, capacity, and compliance.
Requirements
- Degree in Computer Science, Information Technology, Engineering, or related discipline.
- 10+ years of infrastructure/system management experience, including 5+ years leading technical teams or vendors.
- Strong experience with Windows Server, VMware, storage, backup/recovery, monitoring, and enterprise infrastructure.
- Experience with Microsoft Azure, hybrid cloud, and GCC environments is highly desirable.
- Good understanding of infrastructure security, vulnerability management, DR/BCP, and ITIL processes.
- Experience supporting Singapore Government, Defence, Healthcare, Statutory Boards, or regulated environments preferred.
- Strong leadership, vendor management, stakeholder communication, and problem-solving skills.
- Certifications such as ITIL, Microsoft Azure, VMware VCP, CISSP/CISM, or PMP are advantageous.