Full Time Telesales (Junior Executive) Jobs, salary up to MYR 3,500 in FMX (M) SDN BHD Shah Alam - Ricebowl

Lead Generation & Prospecting

• Identify and develop new business opportunities through outbound calls, online research, referrals, and company databases.
• Build, maintain, and regularly update a database of qualified prospects.
• Research target industries, businesses, and potential customers to identify sales opportunities.
• Maintain a consistent pipeline of quality leads for the Business Development team.

Prospect Qualification

• Contact prospective customers to understand their logistics needs and business requirements.
• Qualify prospects based on business potential, shipment volume, logistics requirements, and decision-making authority.
• Accurately record prospect and customer information in the CRM system.

Appointment Setting

• Schedule appointments and business meetings for the Business Development team.
• Coordinate meeting schedules between customers and internal stakeholders.
• Follow up with prospects to confirm appointments and ensure all meeting details are updated in the sales pipeline.

Customer Communication

• Introduce FMX products, services, and logistics solutions to potential customers in a professional manner.
• Respond to customer enquiries via telephone, email, and WhatsApp.
• Conduct regular follow-ups with prospects to maintain engagement and identify business opportunities.
• Build and maintain positive relationships with prospective and existing customers.

CRM & Sales Administration

• Maintain accurate customer records, call activities, lead status, and follow-up information in the CRM system.
• Ensure all customer and prospect information is complete, accurate, and up to date.
• Prepare daily, weekly, and monthly sales activity and lead generation reports.
• Support the Business Development team with sales administration and documentation.

Team Collaboration

• Work closely with the Business Development team to support lead conversion and sales activities.
• Participate in product training, sales meetings, and continuous improvement initiatives.
• Contribute ideas to improve lead generation and customer engagement activities.

Requirements:

Experience:

• Fresh graduates are encouraged to apply.
• Previous experience in telesales, telemarketing, customer service, logistics, freight forwarding, or business development is an advantage.

Technical Skills

• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Good internet research and information-gathering skills.

Skills & Attributes

• Excellent verbal and written communication skills.
• Strong telephone etiquette and interpersonal skills.
• Customer-focused with a professional and positive attitude.
• Confident, persuasive, and comfortable speaking with potential customers.
• Strong follow-up and relationship-building skills.
• Good time management and organizational skills.
• Self-motivated, target-oriented, and results-driven.
• Able to work independently as well as collaboratively within a team.

Location:
Jalan Pengaturcara U1/51, Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor

Working hour:
Monday to Friday - 5 days (8:30 am - 6:00 pm)

Other Benefits:

• Unlimited appointed clinic claim
• Medical health insurance
• 14 days annual leave
• On job training and external training provided
• Career development and increment

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person