Ingenious Job Hiring! Full Time Service Coordinator in Johor, Earn up to MYR 3,200 - Ricebowl

Company Background:

An established oil & gas and energy solutions company specialising in industrial valves, valve servicing, maintenance and field services.

Working Hours: Monday - Friday, 8.30am - 5.30pm

Job Summary:

• Responsible for coordinating and supporting service operations by managing service documentation, job planning, resource coordination, billing activities, and customer requirements to ensure the efficient execution of service jobs.
• Supporting service delivery, maintaining accurate records, coordinating with internal and external stakeholders, and ensuring compliance with company policies, quality and safety standards.

Job Scopes:

• Coordinate and support end-to-end service operations, including job planning, scheduling, resource coordination, documentation, and billing activities.
• Report to the Manager – Service on service operations, manufacturing and service activities, both in-house and off-site.
• Coordinate closely with Sales, KL Operations, Service Engineers, Manufacturing, Quality, Finance, HR and other relevant departments to ensure smooth service execution.
• Review service order transmittals and prepare Sales Orders in SYSPRO, together with the required job documentation and schedules.
• Ensure all service jobs have the necessary approvals, service request forms, Sales Orders, Purchase Orders and supporting documents before commencement.
• Assist in preparing tenders, RFQs, Purchase Requisitions (PRs) and coordinating local purchases required for service activities.
• Support service personnel with work planning, manpower coordination, resource planning and scheduling for customer service jobs.
• Coordinate customer calls, site visits, shutdown activities and emergency service requirements, including onshore and offshore assignments when required.
• Ensure required work documents such as JSA, Statement of Work, Work Pack, certificates and service reports are prepared and submitted on time.
• Coordinate with site Engineers and Service personnel to understand servicing requirements based on technical documents and customer requirements.
• Ensure required materials and equipment are available, inspected and properly released before service activities begin.
• Compile service reports, certificates and other supporting documents upon completion of service jobs for customer submission and billing purposes.
• Obtain customer/end-user acceptance and required documentation through customer portals such as SMARTGEP and TNB SUS.
• Prepare billing summaries and invoice transmittals with supporting documents for Manager approval and submission to Finance.
• Maintain accurate and up-to-date service records and upload relevant documentation into ValvKeep.
• Assist in maintaining the ValvKeep database for Masoneilan and Consolidated valve populations, ensuring data accuracy and integrity.
• Monitor service-related expenses, employee claims and cash expenditures to ensure they are accurately recorded and submitted on time.
• Coordinate with HR and Finance on service personnel claims and related administrative matters.
• Ensure all service activities and documentation comply with company ISO, QA/QC, QHSE, MARC and GTC requirements.
• Support continuous improvement in quality, safety, cost control and service processes.
• Maintain proper filing, labelling and accessibility of all service documentation.
• Travel to customer sites throughout Malaysia and support on-site service teams when required.
• Maintain good relationships with existing customers and support customer service activities to develop new business opportunities.

Requirements:

• Diploma in Business Administration or equivalent
• 2 years of experience in service coordination, or technical administration, preferable in oil & gas industry.
• Knowledge of service order processing, documentation, billing, and job coordination
• Spoken and written in Bahasa and English
• Computer literacy

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Have you worked with an ERP system such as SYSPRO, SAP, Oracle, Microsoft Dynamics, or similar?
• What is your expected salary?
• How long is your notice period?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Service coordination: 2 years (Preferred)

Work Location: In person