RollingPay | Enterprise AI Platform Hiring! Full Time Customer Success Associate in Federal Territory - Ricebowl

About Hibisca 

Hibisca is an AI agent that runs the finances of a private medical clinic. A doctor forwards a supplier bill over WhatsApp; our agent reads it, confirms the details, pays the supplier, and keeps the clinic's books moving — no portal, no forms, no finance staff required. 

We launched in February 2026 and now serve 150+ private GP clinics across Malaysia, processing hundreds of thousands of ringgit in clinic payments every week. We're a small team, and this is one of our first hires. 

The role 

Doctors run demanding practices. When they adopt something new, they deserve a real person walking them through it — not a help centre link. 

That's the first half of this job: onboard new clinics, stay close to the ones we have, and be the voice on the other end of WhatsApp. 

The second half is the one that matters more. Every explanation you give more than twice should become something that doesn't need you — a template, a scheduled nudge, a prompt inside the product. We're looking for someone who will deliberately design the repetitive part of their own role out of existence, so the time freed up goes back into the conversations that actually need a human. 

What you'll own 

• Onboarding, end to end — setup call, first payment, first month 
• Ongoing clinic relationships, mostly over WhatsApp and phone 
• Helping doctors get full value from the product — including the detail most clinics find genuinely useful 
• Building the templates, guides, and automated touchpoints that replace repeated explanations 
• Bringing patterns back to the team — what clinics ask for, where they get stuck, who could use a check-in 

What success looks like 

You'll be measured on what clinics actually do, not on how many messages you send: 

• How quickly a new clinic reaches its first payment 
• How many clinics are actively using their monthly budget 
• How many have their recurring bills running on autopilot 

You're probably a fit if you 

• Have 1–3 years in customer success, account management, clinic administration, or client servicing 
• Are genuinely comfortable on the phone with busy professionals who have five minutes to give you 
• Speak and write fluent Bahasa Malaysia and English 
• Are organised enough to notice you've answered the same question four times — and do something about it 
• Are patient and unflappable. Our customers are running clinics; you'll meet them in the gaps between patients, and that takes a particular kind of calm. 

Nice to have 

• You've worked in or around a clinic, hospital, or healthcare provider 
• Familiar with insurance panels or claims processes 
• Comfortable building simple automations, templates, or workflows 

What we offer 

• A role with real scope — you'll shape how we serve clinics, not follow a script someone else wrote 
• Direct access to the founders and a genuine say in the product 
• Hybrid working, based in Kuala Lumpur