- Puchong Federal Territory Malaysia
Lifework HR Services Hiring! Full Time Customer Service Associate (Puchong) in Federal Territory, Earn up to MYR 3,300 - Ricebowl
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Job Description
Requirements
Education: SPM
Experience: 1-3 years
Nationality: Malaysians Only
Own transport: None
Responsibilities
Jika anda berminat boleh menghubungi kami seperti disini (WhatsApp : Carolyn +60 ************* 0514 ) dan mention Customer Service Associate.
Job Responsibilities:
• Handle customer enquiries via phone, email, live chat, and other communication channels
• Act as the main point of contact for customers and coordinate with internal teams and vendors
• Assist in resolving customer issues, complaints, and compensation claims promptly
• Provide accurate and timely updates on shipment or service status
• Arrange shipment pickups and handle service exceptions efficiently
• Work closely with operations and other departments to ensure smooth service delivery
• Maintain a professional and empathetic approach when dealing with customers
• Support continuous improvement by adopting new processes and procedures
Requirements:
• Good communication skills in English and local language
• Experience in live chat support is an advantage
• Minimum 2 years of related customer service experience preferred
• Diploma or higher qualification is an added advantage
Job Responsibilities:
• Handle customer enquiries via phone, email, live chat, and other communication channels
• Act as the main point of contact for customers and coordinate with internal teams and vendors
• Assist in resolving customer issues, complaints, and compensation claims promptly
• Provide accurate and timely updates on shipment or service status
• Arrange shipment pickups and handle service exceptions efficiently
• Work closely with operations and other departments to ensure smooth service delivery
• Maintain a professional and empathetic approach when dealing with customers
• Support continuous improvement by adopting new processes and procedures
Requirements:
• Good communication skills in English and local language
• Experience in live chat support is an advantage
• Minimum 2 years of related customer service experience preferred
• Diploma or higher qualification is an added advantage
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