Klook Hiring! Full Time Analyst, Training in Federal Territory - Ricebowl

As a training analyst in the Learning & Development team, you will support the training and development of employees for CEG at Klook. This role is ideal for individuals passionate about fostering employee growth, facilitating learning programs, and driving performance improvement. You will assist in the delivery of training programs, monitor learning effectiveness, and develop training materials to ensure high-quality learning experiences.

What will you do?

• Training Delivery: Facilitation of training sessions both virtual and classroom-training (e.g., new hire onboarding, upskill training, and soft skills training). Conduct role-playing exercises and assessments to ensure learning objectives are met.
• Training Content Development: Develop and update training materials, presentations, and resources. Customize training materials based on team requirements or feedback. Designing assessments to measure learning progress and performance.
• Employee Development and Engagement: Provide coaching and feedback to participants post-training to reinforce learning and help them apply new skills. Monitor and assess the effectiveness of training programs through feedback and performance metrics. Assist with the creation of a learner-centric environment by gathering feedback and making continuous improvements.
• Coordination and Administrative Support: Schedule and coordinate training sessions, ensuring resources and materials are available. Maintain accurate records of training attendance, progress, and performance evaluations. Assist in maintaining a positive learning environment and ensure participants are engaged and motivated.
• Collaboration and Reporting: Work closely with other L&D team members to support organizational goals and objectives. Provide regular updates and reports on training activities and progress. Collaborate with other teams to identify training needs and areas for improvement.
• Continuous Improvement: Stay up-to-date on the latest trends and best practices in training, learning technologies, and employee development.
  
  

What you'll need?

Education And Experience

• Bachelor’s degree in Education, Business Administration, Communication, or related field (or equivalent practical experience).
• Minimum of 1-2 years of experience in a training, coaching, or instructional role, preferably within a contact center or customer service environment.
• Experience with adult learning principles and training delivery methods (e.g., classroom, e-learning, blended learning) is a plus.
  
  

Skills And Competencies

• Strong verbal and written communication skills in English, with the ability to present information clearly and engagingly. (Mandarin is a plus)
• Familiarity with instructional design, training tools, and Learning Management Systems (LMS) is an advantage.
• Ability to manage and organize training schedules and materials efficiently.
• Patience, empathy, and excellent interpersonal skills to effectively engage with a diverse workforce.
• Strong organizational skills and attention to detail.
• Problem-solving abilities and a proactive approach to learning and development challenges.
• Comfort with technology and virtual training platforms (e.g., Google Meet).
  
  

Attributes

• Passion for learning and development.
• A team player with the ability to collaborate effectively with other departments.
• Flexible and adaptable in a fast-paced, dynamic work environment