- Kuala Lumpur Federal Territory Malaysia
Atome Hiring! Full Time Account Manager in Federal Territory - Ricebowl
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Job Description
Merchant Relationship & Performance Management
Merchant Relationship & Performance Management
- Build and maintain strong, long-term relationships with a portfolio of strategic merchant partners, acting as their primary point of contact and trusted advisor
- Develop a deep understanding of each merchant’s business goals, challenges, and success metrics to offer tailored solutions and services
- Act as the primary point of contact to support merchant growth, satisfaction, and performance
- Collaborate with the marketing team to co-develop comprehensive partnership plans aligned with lifecycle and commercial goals
- Support new merchant onboarding and act as a strategic growth partner post-acquisition - including discuss strategic opportunities, and address business challenges
- Collaborate with various team on online/offline campaigns aligned with lifecycle goals.
- Work closely with the marketing team to ensure merchants are included in relevant platform campaigns, loyalty programs, and seasonal pushes.
- Coordinate end-to-end campaign execution with merchants, including briefing, asset collection, and timeline management.
- Ensure seamless campaign integration by aligning campaign timing, messaging, and target segments.
- Monitor campaign results, share performance insights with internal teams and merchants, and recommend data-driven improvements.
- Analyse merchant KPIs including GMV, transaction volume, conversion rate, and user acquisition to identify trends and risks.
- Identify opportunities to expand Atome’s solutions within existing accounts — including marketing integrations, loyalty tie-ins, or feature adoption.
- Support merchant commercial discussions (e.g., transaction fees, marketing support) with data-backed recommendations.
- Navigate and resolve merchant issues or escalations with professionalism and urgency.
- Proactively recommend strategies to improve merchant performance and maximize their ROI on the Atome platform.
- Track merchant sales performance regularly and identify opportunities for reactivation or upselling.
- Represent the merchant voice across teams — working with Marketing Operations, BI, etc.
- Share merchant insights with Marketing and operations to inform campaign planning and product roadmaps.
- 6+ years of experience in Account Management, Business Development, or Partner Management, preferably in e-commerce, fintech, or payments.
- Growth mindset with a results-oriented approach and a focus on achieving KPIs and driving business growth.
- Strong merchant & customer-centric mindset and ability to deliver client satisfaction at scale.
- Excellent communication, negotiation, & interpersonal skills across levels of stakeholders.
- Strong analytical & problem-solving skills; able to translate data into actionable.
- Self-motivated and adaptable in a dynamic, fast-paced environment.
- Proficiency in English is required; Bahasa Malaysia and/or Mandarin is a strong advantage due to regional coverage.
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