KEY RESPONSIBILITIES
1. Client Support and Stakeholder Management
- Deliver high-quality support to key clients by ensuring seamless project operations, timely response to issues, and high levels of client satisfaction.
- Maintain clear, transparent, and consistent communication with stakeholders by providing timely updates on project milestones, changes, issues, and required decisions.
- Facilitate regular project status meetings to keep stakeholders informed, engaged, and aligned with project objectives, priorities, and expected outcomes.
2. Technical Solution Planning and Implementation
- Provide practical technical recommendations and solution options that improve operational efficiency, support innovation, and address business requirements effectively.
- Plan, design, and analyse software solutions by applying both functional understanding and technical expertise to ensure fit-for-purpose delivery.
- Integrate technical and application components to resolve complex business needs and support successful system implementation.
- Diagnose, coordinate, and resolve production issues promptly to maintain system stability, service continuity, and business confidence.
3. Project Planning, Execution and Deployment
- Lead project initiation and planning activities by defining project scope, objectives, deliverables, timelines, resource requirements, and technical feasibility.
- Develop, maintain, and monitor project plans, schedules, and timelines to ensure structured execution and successful completion of deliverables.
- Coordinate and oversee all required activities for application deployment, ensuring readiness, smooth implementation, and minimal disruption to users and operations.
4. Project Monitoring, Risk and Resource Management
- Use appropriate project management tools to track progress, monitor performance, and measure project outcomes against agreed objectives.
- Monitor project progress closely and escalate potential delays, constraints, or critical issues to the Superior for timely guidance and decision-making.
- Identify project risks at an early stage and implement proactive mitigation actions to reduce impact on project delivery, cost, quality, and timeline.
- Manage project budgets, resources, and schedules effectively to ensure delivery remains within approved scope, timeline, cost, and quality expectations.
QUALIFICATION
1. Education
- Bachelor’s Degree in Project Management, Information Technology, Computer Science, Software Engineering, Business Administration, Engineering, or any related discipline.
- Professional certification in project management such as PMP, PRINCE2, Agile, Scrum Master, or equivalent certification would be an added advantage.
2. Experience
- Minimum five (5) years of relevant experience in project management, preferably within information technology, software development, system implementation, application deployment, or technical solution delivery.
- Experience in managing project scope, schedule, budget, risks, resources, vendors, and cross-functional stakeholders is required. Prior experience in client support, production issue resolution, and project reporting will be an added advantage.
REQUIRED SKILLS & COMPETENCIES
Technical Competencies
- Project Management Strategy
- Project Planning & Scheduling
- Scope, Budget & Resource Management
- Risk, Issue & Change Management
- Stakeholder & Vendor Management
- Software Implementation & Application Deployment
- System Integration & Technical Solution Delivery
- Production Support & Issue Resolution
- Project Governance & Documentation
- Project Performance Reporting & Dashboard Management
- Project Management Tools & Methodologies
Leadership Competencies
- Strategic Thinking
- Project Leadership
- Stakeholder Management
- Decision Making
- Problem Solving
- Performance Management
- Change Leadership
- Communication & Influencing Skills
- Cross-functional Leadership
- Innovation Mindset
- Results Orientation
WHY JOIN US
- Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
- Rest easy with our group term life coverage, providing you with security and assurance.
- Stay energized with meal credit that keep you fueled throughout the day.
- An in-house futsal court and badminton court for post-work workouts.
- A variety of fun-filled events and gatherings to unwind.
- Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.