Run the daily and weekly operational cadence across Administrative, Procurement, Warehouse, Accounts, and Laboratory Support teams.
Maintain central KPI trackers and rigorously follow up on deliverables committed by department leads.
Apply the Red, Amber, Green (RAG) framework to classify operational issues, escalating critical matters to the COO same-day with clear, actionable recommendations.
Identify root causes of recurring bottlenecks to ensure permanent, scalable solutions.
Drive the rollout of new Standard Operating Procedures (SOPs) and ensure timely, accurate reporting across all departments to the COO office.
Coordinate cross-functional strategic initiatives, including audit preparations and enterprise system implementations.
Requirements:
Bachelor’s Degree in Business Administration, Operations Management, Engineering, Applied Sciences, or a related field.
Minimum 10 years of operational management experience with a proven track record of simultaneously overseeing multi-disciplinary departments.
Proficiency in written and spoken English and Mandarin/Cantonese is required to coordinate seamlessly with regional stakeholders and vendor networks.
Strong leadership, analytical, and problem-solving capabilities with extensive experience in operational trend analysis and board-level reporting.
Demonstrated experience in high-detail administrative oversight, team alignment, and SOP enforcement.