Full Time IT Infrastructure Manager Jobs, in SG Support Kuala Lumpur - Ricebowl

Responsible for strategizing, designing, implementing and maintaining the core technology of IT Infrastructure, Compliance and Security posture, Telecommunication and Contact Centre Systems, ultimately contributing to the overall performance of the company in achieving its financial and non-financial objectives.

Involve in on-going project and contract management, systems enhancement and integration in collaboration with various departments, vendors, and contractors.

Responsible for day-to-day support of internal users on matters related to PC, network, connectivity and applications including administrative matters of leasing and purchasing and acquisition of hardware and services.

Directly participate and have direct responsibilities in areas of company Security (IT) and Compliance (PCI-DSS 4.0 upwards)

Key Roles & Responsibilities:

1. Establish and implement the IT infrastructure roadmap in an efficient and timely manner. Conceptualize, evaluate, implement and maintain IT infrastructure strategies, plans, and priorities for a comprehensive organizational wide program.
2. Direct the development and implementation of policies, regulations, and programs that support the coordination and growth of progressive, efficient and cost-effective IT infrastructure. Constant managing and maintaining network and server operations including monitoring access and security threats, routine maintenance, backup, access control and upgrade to ensure the integrity, security, resilience, and optimization of network infrastructure.
3. Committee member and direct participant to all areas related to PCI-DSS (4.0.1), including ongoing maintenance, monitoring, documenting and scope control.
4. Understand and analyse contact centre requirements and work in collaboration with business users and contact centre solutions provider to design business solutions and follow through to implementation. Oversee the administration of the contact centre systems and first level users’ support.
5. Understand telecommunications requirements, source and evaluate solutions from telcos and recommend feasible solution through implementation and ongoing support.
6. Review and advice on purchases of all hardware, software, and automation-related services. Negotiates contracts, including setting operating performance standards and administers contracts to ensure compliance with operating performance standards.
7. Ensure that the Management is updated regularly on the status of all established action plans, introduction or new procedures and activities relating to IT infrastructure.
8. Work closely with the Senior Management and reporting line and organisations within the Group on related matters when required.
9. People Development - Ensure that reporting staff are consistently provided with on-the-job (OTJ) training. Consistently monitor and chart the career progression of reporting staff and provide opportunities to learn, experience and develop
10. Process Management - Introduce the concepts of Process Management and develop such an attitude among the reporting staff in order that they can initiate and recommend new and/ or revised processes and procedures within the company with an objective to achieve overall improvement.
11. To assume any duties and responsibilities as assigned by the management.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology or an approved related field. PCI-DSS and/or other Professional certification in respective and related areas can/will be taken into consideration.
2. Minimum eight (8) years of experience in IT network, server and telephony operations and strong security emphasis with knowledge on technical architecture especially networks, cloud and security.
3. At least five (5) years of progressively increasing levels of management responsibility and management experience in information technology infrastructure including telecommunication.
4. Experience in the implementation and support of IVR, Dialers, Voice Logger and Quality Monitoring an added advantage
5. Experience in IT project management from planning through implementation is an added advantage.
6. Hands on experience in administrative duties of managing billing cycles, and submissions of regular partner reports as a Microsoft CSV partner is a significant advantage.
7. Excellent problem solving and decision-making skills
8. Well-developed presentation, negotiation and vendor management skills; along with excellent interpersonal and communication skills, both oral and written, especially in English
9. PCI-DSS practitioner, implementation experience or familiarity will be highly regarded
10. Fortinet appliances and service, MS Azure Cloud technology, Visualization, JIRA Service Desk, Microsoft technology stack, and project sizing is crucial
11. Network management on areas of tunnels, VPNs, IPSec, network segmentation and Domain Management is integral to duties.
12. Strong analytical and problem-solving skills
13. Independent, tactful, initiative and high level of integrity
14. Proactive, organized, resourceful and accurate
15. Payment Card Industry standard/compliance familiarity