KAMPUNG GYM SDN BHD Hiring! Full Time Operations Manager (Customer Service - Facilities Maintenance) in Johor, Earn up to MYR 5,500 - Ricebowl

Kampung Gym is seeking a high-caliber Operations Manager based out of our Austin Head Office to take full operational ownership of all our gym outlets. You will directly manage and lead three key operational pillars across all branches: Customer Support (CS), Facilities & Equipment Maintenance, and the Cleaning Team.

As the ultimate operational lead, you will enforce high hygiene standards, ensure 100% equipment uptime, maintain smooth customer support, and serve as the final backup anchor for our 24/7 network.

Key Responsibilities

• Multi-Branch Operations Management: Oversee daily operations for all current and future Kampung Gym branches from the Austin Head Office, conducting regular physical site audits and quality inspections.
• Facilities & Maintenance Operations: Oversee the 24/7 Maintenance & Emergency Response Technicians. Ensure routine machinery repairs, plumbing/electrical fixes, CCTV monitoring, and vendor management are handled seamlessly.
• Customer Service Leadership: Manage the CS team handling member inquiries, door access support, membership requests (freezes, cancellations), and resolve high-priority customer escalations.
• Cleaning & Hygiene Management: Supervise on-site and mobile cleaning staff across all branches. Establish strict cleaning SOPs, conduct regular hygiene audits (restrooms, workout areas, equipment sanitization), and manage cleaning supplies/consumables inventory.
• Team & Rostering Management: Prepare shift rosters, schedule branch patrol routes, monitor staff KPIs, and ensure optimal headcount coverage for Cleaning and Maintenance teams.
• Safety & Compliance: Ensure all branches comply with health, cleanliness, and safety standards.
• 24-Hour Backup & Incident Support: Act as the ultimate escalation point and emergency backup. If the front-line Customer Support or Night Duty team fails to respond to after-hours emergency calls (door access failures, security alarms, or facility emergencies), step in immediately to resolve the incident and maintain 24/7 operational continuity.

Requirements

• Minimum 3–5 years of operational management experience in Gyms, Hospitality, Retail, Facility Management, or Property Management.
• Proven track record in managing operational teams (Customer Service, Technicians, and Housekeeping/Cleaners).
• Strong problem solving skill, conflict resolution, and emergency crisis-management skills.
• Basic computer skill eg Google Sheets, Google Drive knowledge, good with email communication
• Must possess own transport and valid driving license for regular branch audits.
• Fluent in English and Bahasa Malaysia (Mandarin is an added advantage).

Perks & Benefits

• Free All-Branch Kampung Gym Membership.
• Medical Coverage & Career Progression in a fast-growing gym chain.

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• This role requires being on-call for urgent after-hours or night-time emergencies (e.g., security alerts, water leaks, major equipment failures). Are you willing and available to be on standby during non-operational hours?
• Are you comfortable managing high-level operations while also being willing to step in to help your team with customer service, maintenance, or physical tasks on the gym floor when needed?
• Please describe a recent minor repair or maintenance task you completed (such as mounting an item to a wall, fixing a desk, etc.) and what tools you used.
• When is your earliest start date? What is your expected monthly salary?

Location:

• Johor Bahru (Required)

Work Location: In person