E-Bumi Hiring! Full Time Service Support Executive in Selangor - Ricebowl

Company Description E-Bumi Sdn Bhd, founded in August 2006, is a leading Service Integrator (SI) based in Ara Damansara, Selangor, Malaysia. The company delivers end-to-end solutions combining high-quality supply and services for a wide range of customer needs.

Role Description The Service Support Executive is a full-time, on-site role based in Petaling Jaya. This role involves handling customer inquiries, providing prompt service support, and coordinating with internal teams to resolve technical and service-related issues. The Service Support Executive will manage service requests, track and document cases, and follow up to ensure timely resolution and customer satisfaction. Daily responsibilities include maintaining accurate records, preparing basic reports, scheduling and coordinating service appointments, and supporting the implementation of CCTV, and audio system solutions. The role also requires collaborating with team members, adhering to company service standards, and contributing to continuous improvement of support processes.

Qualifications

• Candidates should possess strong interpersonal skills and customer service abilities to handle inquiries and build positive client relationships.
• Candidates should possess clear communication skills, both verbal and written, to convey information and coordinate with customers and internal teams.
• Candidates should possess team management and collaboration skills to work effectively with colleagues and support coordinated service delivery.
• Candidates should possess solid organization skills to manage multiple service requests, maintain records, and follow up on outstanding issues.
• An interest to learn about CCTV systems and audio systems is an advantage.
• Ability to use AutoCount software and ticketing or CRM systems is beneficial.
• Experience in service support, helpdesk, or customer-facing roles is preferred.
• Relevant diploma or degree in IT, business, or related fields is an added advantage.
• Fresh Graduates are welcome to apply.
• Ability to speak mandarin is an added advantage