- Singapore
EMPLIFI PTE. LTD. Hiring! Full Time After-Sales Service Executive in , Earn up to SGD 2,700 - Ricebowl
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Job Description
Responsibilities
1. Operations & Team Leadership
Lead, mentor, and conduct daily briefings for an 11-member cross-functional team (Admins, Technicians, Warehouse staff).
Oversee daily after-sales operations, technician deployment, and service scheduling to ensure timely delivery and high customer satisfaction.
Monitor team performance, provide ongoing coaching, and maintain workplace safety and compliance standards.
2. Customer Experience & Escalations
Serve as the key point of contact for customer escalations, warranty claims, and service recovery.
Maintain strong, positive relationships with customers, internal departments, and external vendors.
3. Inventory & Systems Management
Manage the procurement of replacement parts and monitor inventory levels to prevent service delays.
Maintain accurate service records, operational reports, and system data within our ERP framework.
4. Continuous Improvement & Innovation
Analyze service performance to identify operational bottlenecks and recommend enhancements.
Implement AI-assisted workflow improvements and automation to streamline administrative processes.
Requirements
Proven experience in after-sales service, technical operations, workshop, or logistics management.
Prior experience supervising or guiding a team is highly advantageous.
Hands-on experience with ERP systems and administrative reporting.
Strong problem-solving, customer recovery, and communication skills.
Tech-savvy and open to utilizing digital/AI tools to improve workflow efficiency.
Comfortable working a 5.5-day work week
Why Join Us?
Leadership Opportunity: Take direct charge of a full operational team and build your leadership track record.
Modernized Operations: Be part of a forward-thinking environment that embraces AI tools and modern workflow enhancements.
Convenient East Location: Ideal for candidates residing in the East (Tampines, Bedok, Pasir Ris, Simei).
EA Personnel Name: TANG HUISHAN, KIMBERLY
EA Personnel No: R24124573
EA License No: 23C1695
Lead, mentor, and conduct daily briefings for an 11-member cross-functional team (Admins, Technicians, Warehouse staff).
Oversee daily after-sales operations, technician deployment, and service scheduling to ensure timely delivery and high customer satisfaction.
Monitor team performance, provide ongoing coaching, and maintain workplace safety and compliance standards.
2. Customer Experience & Escalations
Serve as the key point of contact for customer escalations, warranty claims, and service recovery.
Maintain strong, positive relationships with customers, internal departments, and external vendors.
3. Inventory & Systems Management
Manage the procurement of replacement parts and monitor inventory levels to prevent service delays.
Maintain accurate service records, operational reports, and system data within our ERP framework.
4. Continuous Improvement & Innovation
Analyze service performance to identify operational bottlenecks and recommend enhancements.
Implement AI-assisted workflow improvements and automation to streamline administrative processes.
Requirements
Proven experience in after-sales service, technical operations, workshop, or logistics management.
Prior experience supervising or guiding a team is highly advantageous.
Hands-on experience with ERP systems and administrative reporting.
Strong problem-solving, customer recovery, and communication skills.
Tech-savvy and open to utilizing digital/AI tools to improve workflow efficiency.
Comfortable working a 5.5-day work week
Why Join Us?
Leadership Opportunity: Take direct charge of a full operational team and build your leadership track record.
Modernized Operations: Be part of a forward-thinking environment that embraces AI tools and modern workflow enhancements.
Convenient East Location: Ideal for candidates residing in the East (Tampines, Bedok, Pasir Ris, Simei).
EA Personnel Name: TANG HUISHAN, KIMBERLY
EA Personnel No: R24124573
EA License No: 23C1695
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