Malaysia Rapid Transit Corporation (MRT Corp) Hiring! Full Time Head of Administration in Federal Territory - Ricebowl

Head of Administration

This is not a traditional administration role.

MRT Corp is looking for a senior operational leader to transform how our workplace, facilities, fleet and administration services enable the organisation to perform.

Reporting to the Chief of People & Efficacy, the Head of Administration will provide strategic leadership across Workplace Operations, Fleet Management & Logistics, Workplace Services and Administration Excellence.

The mandate is broad: deliver reliable day-to-day operations while raising service standards, strengthening governance, improving cost efficiency and using continuous improvement and digitalisation to build a more responsive, customer-centric Administration function.

Your Mandate

You will:

• Lead workplace facilities, infrastructure, maintenance, security, cleaning, M&E services and statutory compliance across MRT Corp offices.
• Drive workplace planning, refurbishment, office optimisation and business continuity readiness.
• Lead fleet and transport operations, including vehicle utilisation, maintenance, safety, compliance, logistics and replacement strategies.
• Oversee front-of-house and workplace services and establish clear service standards and customer experience measures.
• Establish and monitor KPIs, SLAs, operational dashboards and service performance.
• Lead digitalisation, automation and continuous improvement initiatives across Administration.
• Strengthen governance, audit readiness, risk management and regulatory compliance.
• Manage budgets, contracts, outsourced service providers and vendor performance.
• Build the capability and performance of a multidisciplinary Administration team.
• Work closely with senior leaders and functions across MRT Corp to continuously improve workplace and operational service delivery.

What You Will Bring

• Degree in Business Administration, Facilities Management, Engineering or a related discipline.
• Minimum 10 years' leadership experience within administration, facilities, workplace operations or corporate services.
• Experience leading multidisciplinary operational teams and outsourced service providers.
• Strong knowledge of facilities management, fleet operations, procurement governance and workplace services.
• Demonstrated experience delivering transformation, service improvement or operational excellence initiatives.
• Strong vendor, contract, financial and commercial management capability.
• Confidence working with senior stakeholders and across multiple business functions.
• Strong communication skills, sound judgement and the ability to translate strategy into disciplined execution.
• A data-driven and results-oriented approach, with a genuine focus on service quality and continuous improvement.

The Leader We Are Looking For

• You will be comfortable moving between strategy and operations.
• One day may involve reviewing workplace or fleet performance and challenging an SLA; another may involve solving a service issue, presenting an improvement proposal to senior management, leading a refurbishment initiative or redesigning an inefficient process.
• Most importantly, you will bring the drive to improve what already exists rather than simply administer it.

Note: We offer a 2-year fixed term contract with competitive benefits and the option for renewal based on performance.