jobs in ALPHAEUS PTE. LTD.

ALPHAEUS PTE. LTD. Hiring! Full Time Desktop Support Engineer (Contract) - PSCY042 in Central Region (Singapore), Earn up to SGD 3,200 - Ricebowl

Desktop Support Engineer (Contract) - PSCY042

ALPHAEUS PTE. LTD.

SGD3,000 - SGD3,200 Per Month

Full Time

Outram, Central Region (Singapore)

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Working Location

  • Outram Central Region (Singapore) Singapore

Job Description

Responsibilities

About the role

Desktop Engineer providing technical assistance and support related to deskside support, mobile device management, and video conferencing support.

Key responsibilities

  • Provide technical assistance and support related to deskside support, mobile device management, video conferencing support

  • Troubleshoot Win 11 applications and provide technical troubleshooting detail for escalation to next level if needed

  • Perform laptop/desktop re-image and service request within SLA with asset tracking

  • Perform Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.)

  • Perform daily meeting room health check and resolve or escalate the issue to next level

  • ServiceNow ticket review, pickup and update

  • Provide feedback on business and technical challenges

  • Communicate with team members and clients in a professional manner, ensuring all parties are kept up to date on ticket status

  • Attend and participate in regularly scheduled team meetings, development training, and other meetings as needed

About you

  • Diploma in IT / Information Technology related

  • 2 to 4 years of office end user IT support with 100 users (prefer MNC/bank environment)

  • ITIL certification is preferred

  • Pro-active individual with customer centric approach

  • Able to face users and communicate confidently

  • M365 and Windows 11 OS and hardware troubleshooting

  • Basic network troubleshooting

  • Familiar with ServiceNow ticket logging

  • Familiar with asset tracking with detail

  • Enthusiastic in learning new technologies and contribute for team success

Support timing:

  • Normal Shifts: 0900 to 1800 (rotate shift with team member for 0800 to 1700 or 1000 to 1900) Mon to Fri

  • Available for ad hoc weekend and after office hour support incident and system healthcheck


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