Hays Recruitment Hiring! Full Time Client Service Administrator - Hays in Hong Kong - Ricebowl

Your new role

• Handle incoming and outgoing emails and telephone enquiries professionally, ensuring all communications are accurate and timely.
• Manage broker and client enquiries, providing timely updates and maintaining a high standard of customer service.
• Monitor outstanding requests and follow up proactively to ensure prompt resolution.
• Maintain accurate records, documentation, and correspondence in accordance with company procedures.
• Support daily administrative operations and assist with ad hoc duties as required.
• Stay informed of company products, services, and industry developments to provide effective support to clients and brokers.

• Previous experience in customer service, administration, operations support, or a related field.
• Excellent verbal and written communication skills with strong attention to detail.
• Customer-focused mindset with a proactive approach to problem-solving.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office applications.
• Experience within the insurance or financial services industry is an advantage.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.