Cognizant Hiring! Full Time Senior Integration - Incident Response Lead in Hong Kong - Ricebowl

Cognizant in Hong Kong is seeking a senior IT service professional to act as the primary contact for incidents and service requests. You will troubleshoot urgent issues, coordinate with client and offshore teams, and drive service improvements while ensuring SLAs and deliverables are met.

The role requires extensive IT operations experience, proficiency with API gateways and middleware, ITIL practices, and strong communication to report to top management. English fluency is essential.