MY FAVOURITE DENTIST PTE. LTD. Hiring! Full Time Dental Nurse in Islandwide (Singapore), Earn up to SGD 2,200 - Ricebowl

A general dental clinic receptionist serves as the primary point of contact for patients, managing the front desk, scheduling appointments, handling billing and payments, and maintaining patient records

. They ensure smooth daily operations and coordinate patient flow with dentists and dental assistants.

Role Overview

• Position: Dental Clinic Receptionist / Patient Care Coordinator
• Department: Front Office / Administration
• Reports To: Practice Manager or Lead Dentist

Key Responsibilities

Patient Communication & Service

• Greet patients warmly and professionally as they arrive.
• Answer phone calls, emails, and WhatsApp/SMS messages promptly.
• Assist patients with filling out medical history and intake forms.
• Address patient inquiries regarding treatments, clinic hours, and basic procedures etc.

Appointment & Schedule Management

• Schedule, reschedule, and cancel appointments to optimize the dentist's daily calendar.
• Confirm upcoming visits via phone, email, or text reminders.
• Manage the waiting list and coordinate with clinical staff to minimize wait times.

Billing, Payments & Insurance

• Process payments via cash, credit card, or digital payment systems.
• Handle billing statements, co-payments, and basic financial logs.
• Submit insurance claims and verify patient coverage details.

Administrative & Clinic Support

• Maintain digital records, ensuring data privacy and patient confidentiality.
• Manage inventory of front office supplies and reorder as needed.
• Keep the reception lobby clean, orderly, and welcoming.

Requirements & Skills

• Experience: Previous receptionist, customer service, or healthcare administration experience preferred.
• Software Skills: Proficiency with dental practice management software and basic computer literacy (MS Office).
• Soft Skills: Strong interpersonal communication, patience, empathy, and organizational skills.