Aveta Global Marketing Hiring! Full Time Customer Service Executive in Selangor - Ricebowl

• Diploma or Bachelor's Degree in Business Adminstration , Customer Service or related field.
• Minimum 1-2 Years of Experience in Customer Service , Digital Engagement or Complaint Management.
• Candidate from Hospitality , Automotive or Contact Centre Industry is Preferred.
• Excellent Communication Skills in Bahasa Malaysia and English ( Spoken & Written) 
• Permanent Working Hours : 10:00 AM -7:00 PM (Alternate Working Sat & Sun ) Or 1:00 PM - 10:00 PM ( Alternate Working Sat & Sun)
  

• This role supports complaint and enquiries management,dealer coordination ,technical follow-up ,and digital community engagement.
• The position also participates in a rotational weekend and after -hours duty roster
• Handle customer enquiries ,feedback and complaints across omni-channels including email,phone ,soscial media and walk-ins
• Monitor Facebook , Instagram, Tiktok and proactively respond to comments ,messages & complaints.
• Manage urgent breakdown & escalation cases over the weekend and prepare operational ,VOC & simple soscial media reports.

Working Hours
10:00-7:00 PM

13:00 -22:00 PM

(Alternate Working Saturday & Sunday ) - Weekend Duty Allowance & Shift Allowance