RIDIK PTE. LTD. Hiring! Full Time Customer Care Professional in Federal Territory, Earn up to MYR 7,000 - Ricebowl

Customer Care Professional

Overview

We are looking for a Customer Care Professional to join a fast-growing fintech environment. The ideal candidate will have strong customer service experience, excellent written communication skills, and the ability to manage high-volume payment-related inquiries through chat and email.

Key Responsibilities

• Handle customer inquiries via chat and email relating to payments, transactions, account issues, and other customer concerns.
• Investigate and resolve payment-related issues, including failed transactions, transaction delays, refunds, and disputes.
• Provide accurate, clear, and timely responses while maintaining a professional and customer-focused approach.
• Escalate complex cases to relevant teams, including Risk, Compliance, and Technical teams, when required.
• Monitor and track cases to ensure timely resolution within defined SLA timelines.
• Identify recurring customer issues and provide feedback to support process and product improvements.
• Maintain accurate case documentation and records for audit, compliance, and operational purposes.
• Stay updated on company products, payment flows, policies, and internal processes.

Requirements

• Diploma or Bachelor's Degree in any field.
• Minimum 6 years of customer service experience, preferably within fintech, banking, financial services, or BPO environments.
• Experience handling chat and email support / non-voice customer service is highly preferred.
• Basic understanding of payment processes such as transfers, refunds, chargebacks, and payment disputes is an advantage.
• Strong written and verbal communication skills in English.
• Zendesk and AMEX experience is a strong advantage.
• Ability to multitask and efficiently manage a high volume of customer cases.
• Strong problem-solving and analytical skills with excellent attention to detail.
• Experience with ticketing or CRM platforms such as Zendesk, Freshdesk, Salesforce, or similar systems is an advantage.

Pay: RM4,200.00 - RM7,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Are you open working on a rotational shift?
• Do you have experience with AMEX?
• How many days is your notice period?
• How much is your expected monthly salary? (This will be the basis of your basic offer)
• Are you open working on contract? Min of 1 year renewable.?

Work Location: In person