THE APPLE AUTO SERVICES & TYRES SDN BHD Hiring! Full Time CUSTOMER RELATION EXECUTIVE (CRE) - JAECOO-CHERY in Selangor, Earn up to MYR 2,500 - Ricebowl

Job Summary

The Customer Relations Executive (CRE) is responsible for delivering excellent customer service, handling customer inquiries and feedback, coordinating customer appointments, and ensuring a positive customer experience throughout the sales and after-sales journey.

Key Responsibilities

1. Customer Service & Reception

• Greet and assist customers in a professional and courteous manner.
• Attend to customer inquiries via phone, email, WhatsApp, and walk-ins.
• Direct customers to the appropriate department or personnel.
• Ensure customers receive prompt and efficient service.

2. Appointment Management

• Schedule and confirm service appointments with customers.
• Conduct appointment reminder calls and follow-ups.
• Coordinate appointment bookings with the Service Department.
• Manage daily appointment records and customer schedules.

3. Customer Follow-Up

• Follow up with customers after vehicle delivery and service visits.
• Conduct customer satisfaction surveys (CSI).
• Gather customer feedback and report findings to management.
• Maintain good relationships with existing customers.

4. Customer Complaints Handling

• Receive and document customer complaints or concerns.
• Coordinate with relevant departments to resolve issues promptly.
• Follow up on complaint resolution and ensure customer satisfaction.
• Escalate unresolved matters to management when necessary.

5. Customer Database Management

• Maintain accurate customer records in the company system.
• Update customer contact information and service history.
• Ensure confidentiality and proper handling of customer information.

6. Reporting & Administration

• Prepare daily, weekly, and monthly customer service reports.
• Monitor CSI performance and customer feedback trends.
• Assist in preparing reports required by Proton and management.
• Ensure all records and documentation are properly maintained.

7. Compliance & SOP

• Adhere to Proton standards, dealership policies, and company SOPs.
• Ensure all customer interactions are handled professionally.
• Maintain a positive company image at all times.

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person