LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Hiring! Full Time Retail Supervisor in , Earn up to SGD 3,755 - Ricebowl

Job Responsibilities

• Retail supervisors develop operations plans for their teams and make sure those plans are executed
• Lead, manage and motivate the operations staff
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train operations staff on GLOB+ system usage
• Conduct daily briefings to team members before the start of shift duty
• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
• Manage and improve the SOP and procedures related to inventory management at the assigned stores level
• Able to multitask, while also keeping the customer happy and satisfied
• Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations
• Good leadership skills to effectively oversee and manage the team
• Supervisors may work a variety of hours that may include nights, weekends, and holidays
• Retail supervisors may also be required to attend meetings and conferences
• Any other ad-hoc assignment or project assigned by your superior

Job Requirements:

• At least 3 years travel retail or retail supervisory experience
• Professional and pleasant personality
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to stand for extended periods of time
• Able to work rotating shifts duties in Changi Airport environment
• Able to work on weekends and public holidays

Company Overview / Employee Value Proposition

LOTTE Duty Free was founded in 1980 and it has been ranked number one in the Korean duty-free industry for more than 45 years. LOTTE Duty Free is operating overseas duty free operations in various countries including Australia, Guam, Japan, South Korea, New Zealand and Vietnam and we had landed in Singapore in 2020. LOTTE Duty Free is now in Singapore Changi Airport operating 18 stores across 4 terminals.

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