Full Time Professional Services Operations Analyst - Contractor Jobs, in Palo Alto Networks - Ricebowl

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

• Location : Singapore (Hybrid)
• Duration: 12 Months
• Job Title: Professional Services Operations Analyst (Contractor)

• Primary owner of pre-sales activities by building Statements of Work (SOW); build scope of services contract, track and manage review process across JAPAC regions.
• Support PSA tool (Clarizen/Planview) in creating and setting up projects for the delivery team and maintaining resource assignment structures.
• Maintain quality service by establishing, governing, and carrying out organization standards and operational policies.
• Provide regular and ad-hoc reporting to track key performance indicators, project status, and operational efficiency.
• Analyze and report on trends and activity across the PS business, utilizing data from multiple systems including Clarizen, Salesforce, and Tableau.
• Identify opportunities to scale and improve day-to-day operations. Develop problem solutions by describing requirements in a workflow, research system capabilities, and work with development teams to implement and test solutions.
• Support the NPI process by participating in testing new SKUs, rate cards, and workflows in CLARIZEN / PSA tools.
• Work with IT and cross-functional teams to develop new solutions to improve processes, help the PS business accelerate revenue, and improve margins.

Required Skills

• 3-5 years demonstrable experience in a highly demanding operations role within a sales or professional services organization.
• Prior experience supporting multi-country operations, diverse currencies, or regional stakeholders across JAPAC is preferred.
• Hands-on experience creating contracts, Statement of Works (SOW)and financial reports.
• Solid understanding of services revenue recognition, billing, and project margin dynamics.
• ************* is a must; Clarizen or other PSA tool (OpenAir, FinancialForce, Kimble) and SAP experience a strong plus.
• Superb interpersonal skills, both verbal and written, with the ability to articulate complex operational concepts.
• Excellent analytical skills with solid attention to detail and high integrity.

Education

• Bachelor's degree in Business, Technology, or equivalent practical experience.