CTI International (Malaysia) Hiring! Full Time IT Applications Engineer in Johor, Earn up to MYR 6,000 - Ricebowl

We are looking for a dedicated and detail-oriented ERP Support Engineer to provide functional and technical support for our Epicor ERP system across all business lines. This engineer plays a critical role in resolving ERP-related issues, assisting with system enhancements, and serving as a liaison between end users and the IT ERP team. The ERP Support Engineer will report directly to the ERP IT Manager and collaborate with departments across manufacturing, finance, operations, and supply chain. The ideal candidate is eager to learn and absorb knowledge from our senior team members.

Duties and Responsibilities:

• Provide day-to-day support for Epicor ERP users, resolving functional issues and ensuring minimal disruption to business operations.
• Act as a liaison between end users and technical teams to troubleshoot system problems, identify root causes, and recommend solutions.
• Support various Epicor modules, such as production, planning, inventory, purchasing, finance, and quality.
• Assist with testing and deploying ERP changes, upgrades, and patches.
• Gather and document user requirements for system enhancements or configuration changes. Help implement approved changes.
• Support the ERP IT Manager with system configuration, data analysis, and user access management.
• Develop and maintain training documentation and user guides; conduct training sessions as needed.
• Help ensure data integrity and accuracy within the ERP system.
• Collaborate with cross-functional teams to identify opportunities for process improvement using ERP capabilities.
• Escalate complex technical issues to ERP vendors or internal development teams as necessary.

Education and/or Work Experience Requirements:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience supporting an ERP or business application.
• Familiarity with business processes in manufacturing, inventory, purchasing, or finance.
• Strong analytical and troubleshooting skills.
• Excellent communication skills with the ability to work effectively with technical and non-technical users.
• Experience with Epicor Kinetic (preferred but not required).
• Experience in a manufacturing environment.
• Open to work additional hours as needed.

Job Types: Permanent, Full-time

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person