W Generation Hiring! Full Time Application Support Specialist in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Position : Application Support Specialist

Salary : RM 3,500 – RM 4,500

Location : Morning Shift (Desa Aman Puri, Kepong) ; Night Shift (Imazium, Uptown Damansara)

Working Hours : Morning Shift (6.00am - 6.00pm) ; Night Shift (6.00pm - 6.00am)

Working Days : Follow a 4 days on, 4 days off work pattern, which includes weekends and public holiday as scheduled.

Job summary

Provide support and maintenance of software applications for customers to streamline their business operations.

Responsibility

• Training will be provided for job knowledge transfer.
• Required to assist with onsite / remote installation of systems especially to new clients to assist for project readiness (travelling to overseas may be required).
• Take up Standby shifts according to the duty roster to support users remotely.
• Perform onsite/remote training to clients and presentation to new and existing clients on product features.
• Prepare and develop of documentation on software user guide and software customisation request including software testing.
• Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
• Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
• Any ad hoc tasks assigned from time to time by management.

Requirement

• Candidate with at least diploma in IT related field.
• At least 1 year of working experiences in the related field.
• Good command in written and spoken English.
• Good in SQL command and networking tools.
• Ability to multitask, fast learner and able to set priorities to complete work within deadlines.

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• Are you comfortable to work shift rotation?

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person