Tap Growth Ai Hiring! Full Time Application-Production Support-Technical operations in - Ricebowl

We're Hiring: Application/Production Support/Technical Operations!

We are looking for an experienced Application/Production Support/Technical Operations professional to join our team in Singapore. The ideal candidate will bring at least 5 years of experience in technical operations and support, ensuring seamless application performance and user satisfaction.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Application/Production Support/Technical Operations

What You'll Do:

Senior L1 /L2 Support Engineer

Required Skills & Experience Technical Skills

·       5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles.

·       Strong knowledge of AWS cloud services and operational support.

·       Good understanding of cloud-native application architecture.

·       Experience supporting:

o    Digital platforms

o    E-commerce systems

o    Customer-facing web applications

o    Mobile applications

·       Knowledge of CDN technologies and content delivery architecture.

·       Experience with monitoring and observability platforms such as:

o    Datadog

o    New Relic

o    Dynatrace

o    AppDynamics

o    Grafana

o    CloudWatch

·       Familiarity with APM (Application Performance Monitoring) concepts.

·       Understanding of SRE principles and operational best practices.

·       Strong knowledge of:

o    APIs

o    Microservices

o    Web services

o    System integrations

o    Authentication and authorization flows

·       Experience using ticketing and ITSM platforms (Jira Service Management, ServiceNow, etc.).

·       Understanding of Incident, Problem, and Change Management processes.

·       Familiaritywith log analysis tools such as Elasticsearch, Kibana, Splunk, or CloudWatch Logs.

Soft Skills

·       Strong troubleshooting and analytical thinking abilities.

·       Naturally curious and investigative, with a desire to understand the full context behind incidents and operational events.

·       Excellent problem-solving and root cause analysis skills.

·       Strong ownership mindset and accountability.

·       Ability to work independently in a fast-paced operational environment.

·       Good communication and stakeholder management skills.

·       Ability to remain calm and methodical during high-severity incidents.

·       Strong documentation and knowledge-sharing practices.

·       Continuous improvement mindset with a focus on automation and operational efficiency.

Good to Have Skills

·       Knowledge of WeChat Mini Program ecosystem and integrations.

·       Experience supporting SAP Commerce, Adobe Experience Manager (AEM), Magento, Shopify, or similar e-commerce platforms.

·       Basic scripting skills (Python, Shell, Bash, PowerShell).

·       Experience with API Gateway and event-driven architectures.

·       AWS Certifications (Cloud Practitioner, Solutions Architect Associate, SysOps Administrator).

·       ITIL Foundation certification.

·       Experience supporting payment gateways and digital commerce ecosystems.

·       Ability to communicate in Mandarin.

Working Conditions

·       Participate in a 24x7 support and on-call rotation model.

·       Support late-night, weekend, and public holiday deployments where required.

·       Work closely with internal teams, vendors, and stakeholders across multiple time zones.

·       Respond to critical production incidents outside business hours when necessary.

Ready to make an impact? Apply now and let's grow together!