Devloit Hiring! Full Time Information Technology Service Desk in Federal Territory - Ricebowl

Job Opening: IT Service Desk

Location: Kuala Lumpur (Rotational Shift)

Employment Type: Fulltime

Job Description:

• Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
• Prioritize and resolve issues identified by customers and other teams in a timely manner.
• Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.
• Updates customer on ticket status/resolution in accordance with Priority metrics.
• Ensure that incidents and requests are dealt with accordance to customer and priority needs.
• Escalate tickets as required.
• Abide by the IT service processes, procedures and work instructions set by the Company including Code of Conduct and Core Values.
• Actively participates in team goals and objectives as per Service Desk KPI metrics.
• Ensuring the Service Desk KPI metrics are met.
• Actively participates in projects, as assigned.
• Required to perform Over Time duties when needed.

Who Can Apply?

Bachelor's degree in Computer Science, Information Technology, or related field (preferred)

Excellent communication and problem-solving skills

1-3 years of IT experienced candidates' welcome

• Immediate joiners preferred with IT internship experience

How to Apply

Send your resume to *************