ITCAN PTE. LIMITED Hiring! Full Time Level 2 Support Engineer in Islandwide (Singapore), Earn up to SGD 5,000 - Ricebowl

Key Responsibilities

Endpoint Management

·       Manage and support Windows endpoints using SCCM, Microsoft Intune, and Microsoft Entra ID (Azure AD).

·       Administer and maintain endpoint lifecycle management, including provisioning, configuration, deployment,compliance, and retirement.

·       Monitor endpoint health,performance, and compliance across the enterprise.

·       Support endpoint modernization and workplace technology initiatives.

Mobile Device Management

·       Administer iPads and mobile devices through Microsoft Intune.

·       Manage the complete mobile device lifecycle, including enrolment, configuration, compliance, application deployment, and decommissioning.

·       Troubleshoot mobile device management (MDM) issues and enforce organizational security policies.

Microsoft Intune Administration

·       Manage Intune device enrolment,compliance policies, configuration profiles, application deployments, and security baselines.

·       Support co-management environments integrating SCCM and Intune.

·       Implement and manage Conditional Access and device compliance requirements.

·       Troubleshoot Intune- related deployment and policy issues.

SCCM Administration

·       Administer and maintain Microsoft Endpoint Configuration Manager (SCCM/MECM).

·       Manage collections, deployments,software distribution points, task sequences, and client health.

·       Develop and maintain deployment strategies for applications, operating systems, and updates.

·       Monitor deployment effectiveness and remediate failures.

Software Deployment &Application Lifecycle Management

·       Deploy applications, updates, and scripts through SCCM and Intune.

·       Package, test, and deploy enterprise applications.

·       Manage application lifecycle activities, including onboarding, upgrades, updates, and retirement.

·       Perform customized Microsoft Office installations using Office Deployment Tool (ODT).

·       Ensure successful deployment of business-critical applications with minimal disruption.

Patch Management & SoftwareUpdates

·       Monitor patch compliance across the enterprise.

·       Deploy Windows updates, security patches, feature updates, and third-party application updates.

·       Utilize Patch My PC to automate third-party application patching and deployment.

·       Investigate and remediate devices failing compliance or update requirements.

·       Produce patch compliance and deployment success reports.

Group Policy Administration

·       Design, implement, and maintain Group Policy Objects (GPOs).

·       Manage endpoint security configurations and administrative policies.

·       Troubleshoot Group Policy processing and inheritance issues.

·       Implement and maintain corporate desktop standards.

Vulnerability & Security Management

·       Conduct vulnerability scanning using Tenable.

·       Analyze vulnerability findings and identify remediation requirements.

·       Coordinate and implement endpoint vulnerability remediation activities.

·       Collaborate with Security Operations, Infrastructure, and Engineering teams to reduce security risks.

·       Support compliance, audit, and security initiatives.

Automation & Scripting

·       Develop and maintain advanced PowerShell and Batch scripts for automation, remediation, reporting, and operational efficiency.

·       Automate repetitive endpoint management and administration tasks.

·       Enhance service delivery through process optimization and workflow automation.

Technical Escalation &Incident Management

·       Act as the primary technical escalation point for the IT Service Desk.

·       Provide advanced Level 2 and Level 3 support for endpoint, mobility, and application-related incidents.

·       Troubleshoot complex endpoint and mobility issues escalated from L1 support.

·       Perform root cause analysis and implement long-term corrective solutions.

·       Coordinate problem resolution with vendors and internal technical teams.

Stakeholder Management &Cross-Team Collaboration

·       Serve as the primary liaison between IT Service Desk and End User Development Technology teams.

·       Facilitate communication and coordination between support, engineering, infrastructure, and security teams.

·       Participate in change management,problem management, and service improvement initiatives.

·       Provide technical guidance and mentorship to junior engineers.

Monitoring, Reporting &Documentation

·       Generate reports on device health, compliance, patch status, and vulnerability remediation progress.

·       Monitor endpoint management KPIs and service performance metrics.

·       Maintain technical documentation,operating procedures, standards, policies, and knowledge base articles.

·       Ensure documentation remains current and audit-ready.

Core Technologies

• Microsoft SCCM / MECM
• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Patch My PC
• Windows 10 & Windows 11
• iPadOS Management
• Microsoft Office Deployment Tool (ODT)
• Active Directory
• Group Policy (GPO)
• PowerShell
• Batch Scripting
• Tenable Vulnerability Management
• Endpoint Security & Compliance
• Software Packaging & Deployment

Key Competencies

• Endpoint Management
• Mobile Device Management (MDM)
• Technical Escalation Management
• Vulnerability Management
• Patch Management
• Application Lifecycle Management
• PowerShell Automation
• Incident & Problem Management
• Cross-Functional Collaboration
• Stakeholder Management
• Technical Leadership & Mentoring

• Documentation & Knowledge Management

 Level 2 / Team Lead

In addition to the services specified in Section 1.1, the Engineer shall act as the technical and operational lead for the Level 1 MSS team, including:

·       Day-to-day operational oversight

·       Technical guidance and escalation support

·       Performance and quality monitoring

·       Knowledge transfer and skills development

·       Coordination with Level 2, Level 3, and customer stakeholders, and

·       Ensuring compliance with service level agreements (SLAs)and operational KPIs.