The Retail Supervisor is responsible for achieving the sales target assigned by the company. The main function is to supervise the retail staff under your charge. You will be monitoring and mentoring the employees in their day-to-day activities in the store, handle customers’ queries and complaints and be able to solve issues which may arise on ground from time to time.
Be reliable and responsible for day-to-day operations
Monitor staff and promoter performance and behavior on the sales floor
Conduct on-the-job training for new joiners
Assist in staff performance appraisals
Assist in staff scheduling / rostering
Display strong product knowledge and good customer service
Monitor merchandise movement and communicate with Buyers and Managers on the performance of merchandise
Recommend improving business and service to customers
Handling of stock take preparation
Act as key holder for store opening and closing and as duty supervisor / manager in the absence of the store manager
Manage housekeeping in the store
Requirements
Minimum ‘O’ Level or ‘N’ Level qualification
Minimum 3 years of supervisory experience in retail, fashion-related or service industry
Meticulous and strong in mathematical calculations and figures
Computer Literate
Ability to analyze the sales trends for the assigned sections and handle difficult customers to resolve issues,
Able to work retail hours and shift