TRITON AI PTE. LTD. Hiring! Full Time IT Support Senior Engineer in Central Region (Singapore), Earn up to SGD 6,000 - Ricebowl

• Permanent position, Salary up $6,000
• Open for 24/7 support

Key Responsibilities

• Lead the day-to-day operations of the IT Service Desk, ensuring efficient service delivery and continuous improvement of support processes.
• Monitor Service Desk performance, identify trends, and implement initiatives to improve service quality and user experience.
• Provide onsite and remote technical support for end-user devices, including laptops, mobile devices, business applications, printers, and collaboration tools.
• Administer and support hybrid infrastructure environments, including Microsoft 365, Windows Server, Microsoft Azure , and Microsoft SQL.
• Monitor and maintain system availability, performance, and reliability across production environments.
• Perform system patching, maintenance, and security updates to ensure infrastructure remains secure and compliant.
• Manage data backup and recovery processes across cloud and on-premise environments.
• Support cybersecurity initiatives, including Vulnerability Assessment & Penetration Testing (VAPT), IT audits, and security remediation activities.
• Participate in disaster recovery (DR) planning, testing, and annual DR exercises.
• Act as the escalation point for complex technical issues, driving timely resolution and root cause analysis.
• Coordinate with external vendors and support IT procurement activities.
• Maintain IT asset inventory and ensure accurate lifecycle management of IT equipment.
• Monitor Service Desk tickets, ensuring compliance with SLA targets and service standards.
• Provide guidance, knowledge sharing, and ad-hoc training to end users and junior IT support engineers.
• Participate in a 24/7 on-call rotation to provide after-hours support for critical incidents across regional offices.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum 5 years of experience in IT infrastructure, technical support, or IT operations, with demonstrated experience leading or mentoring an IT support team.
• Strong hands-on experience supporting Microsoft 365 , Microsoft Azure , Windows Server , networking, and unified communications technologies.
• Experience with IT Service Management (ITSM) platforms such as ServiceNow or FreshService .
• Good understanding of hybrid cloud environments, server administration, SaaS applications, networking, and endpoint support.
• Strong desktop troubleshooting skills, with exposure to server, cloud, security, and infrastructure technologies.
• Professional certifications such as Microsoft 365 Administrator , MCSA/MCSE , CCNA , or ITIL v4 Foundation will be an advantage.
  

Interested candidates can forward their CVs in MS Word format to *************

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

TRITON AI (EA License Number 21C0661) is a Singaporean-owned talent resource organization formed with the purpose of developing a Singaporean core for our clients.

Established since 2011 and formally operating as Talent Touche Pte Ltd, TRITON AI has undergone a total rebranding exercise in 2021 in alignment with our mission to enhance the effectiveness of Talent Acquisition and People-Powered Projects with Technology and Artificial Intelligence.