Job Scope:
- Attend to client enquiries professionally and provide quality customer service through emails, phone calls and walk-ins, IG DMs smooth and seamless pre and post-sales customer service
- Packing and checking all cakes and against the invoices to ensure accuracy in message
- piping, candles, etc.
- Arranging cakes and sending them out to the respective drivers from the Central Kitchen for delivery
- Manage and resolve all customer service recovery issues
- Arranging delivery routes to drivers
- Stock take and inventory
- Managing stocks on online platforms and processing online orders
- Preparation and submission of reports on a daily and monthly basis
- Benefits:
- CPF
- Annual leave
- Medical Coverage
- Lifestyle Coverage
- Meal Allowance
- Annual Performance Bonus
- Birthday Perks
- Staff DiscountRequirements:
- 5 days work week - SUN & MON OFF
- Excellent communication skills, written and spoken
- Excited to grow with the brand
- Passion for excellence and ability to build relationships with clients and understand their needs
- Responsible and committed individual
A self-starter who is pro-active and able to work independently
Job Types: Full-time, Permanent
Pay: $2,200.00 - $2,400.00 per month
Benefits:
- Employee discount
- Food allowance
- Work from home
Work Location: In person