JARDIN ENCHANTE PTE. LTD. Hiring! Full Time Guest Relations Executive (1-Atico) in , Earn up to SGD 3,000 - Ricebowl

About the Role

1-Atico is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.

1-Group

Founded in 2005, 1-Group (formerly known as 1-Rochester Group) is now one of Singapore’s most successful lifestyle F&B groups. This year, 1-Group is embarking on an unheralded exciting expansionary plan. Leveraging on its successful award winning portfolio of restaurants, bars and clubs such as 1-Altitude, Stellar, UNA and Altimate, the group will be launching another 4 beautiful iconic venues, with 12 different exciting world-class concepts and covering over 100,000 sqft throughout Singapore.

Each venue operates a portfolio of businesses. Their kitchens are helmed by talented executive chefs trained in multiple Michelin Starred restaurants that are internationally renowned. Their vibrant bars and clubs will host some of the best mixologists, bands and DJs in town. These new venues will also host some of the most romantic weddings and best corporate parties in Singapore. Overall, these new venues will enhance 1-Group’s presence locally and internationally, establishing it as one of the region’s Lifestyle F&B leaders.

Over a decade, the group has established a reputation for “Hosting Great Memories”. It continues to be dedicated in providing exceptional guest experience across the group, winning many international awards and accolades for its concept, food, service and ambience. The group even owns a unique and proprietary management system; c-LeadershipTM (“Collective-Leadership”) and r-ManagementSystemTM . The group's unique leadership style had been published in newspapers, magazines, business case studies and even a business-academic book called remote-Entrepreneurship.

With the upcoming project in Singapore, 1-Group is looking for more talented individual to join its growing team. It is an opportunity to develop and enhance your career! If you are entrepreneurial, creative, spirited, a team player and are the best in what you do, the 1-Group is looking for you!