JARDIN ENCHANTE PTE. LTD. Hiring! Full Time Operations Manager in , Earn up to SGD 3,000 - Ricebowl

About the Role

We are seeking an experienced and proactive Operations Manager to lead the daily operations of our parks venue portfolio across Singapore. Based primarily at HortPark, you will oversee a team of Venue Executives, Visitor Services Executives, Floaters, and a Programme Coordinator supporting operations at Singapore Botanic Gardens, Fort Canning Park, HortPark, and Jurong Lake Gardens .

This is a hands-on leadership role where you will drive operational excellence, manage stakeholder relationships, and ensure the delivery of exceptional venue, visitor, and programme services across multiple locations.

Key Responsibilities

Operations Management

• Lead and oversee the daily operations across multiple park venues.

• Manage staff deployment, scheduling, and manpower planning to ensure smooth operations.

• Maintain high service standards and oversee service recovery for escalated customer issues.

• Support frontline operations when required to ensure service continuity.

• Coordinate operational activities with internal teams and external service providers.

• Develop and implement operational procedures to improve efficiency and service quality.

Financial & Administrative Management

• Oversee invoicing, payment administration, refunds, and financial documentation in accordance with company procedures.

• Monitor operational records and prepare regular management reports.

• Ensure booking records, operational documentation, and shared resources are maintained accurately.

• Support annual budgeting, reporting, and audit requirements where applicable.

Stakeholder Management

• Serve as the primary liaison between clients, stakeholders, and operational teams.

• Build and maintain positive working relationships with government agencies, contractors, vendors, and business partners.

• Attend meetings with stakeholders and coordinate follow-up actions to ensure operational objectives are achieved.

Compliance & Business Continuity

• Ensure operations comply with organisational policies, contractual obligations, and regulatory requirements.

• Support business continuity planning and operational risk management.

• Monitor operational compliance and recommend improvements to enhance service delivery.

People Leadership

• Lead, coach, and develop a multi-site operations team.

• Conduct training and provide ongoing guidance to enhance employee performance and service standards.

• Manage performance, leave planning, and workforce development.

• Foster a collaborative, customer-focused, and high-performing team culture.

Requirements

• Degree in Hospitality, Events Management, Business, or a related discipline.

• At least 3 years of relevant experience in venue operations, event management, hospitality, or a similar industry.

• Proven experience leading and motivating teams across multiple locations.

• Strong organisational, planning, and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

• Experience working with government procurement or invoicing systems (e.g. GeBIZ or Vendors@Gov) would be an advantage.

• Able to work independently in a fast-paced operational environment.

• Willing to work weekends and Public Holidays when operationally required.

What We Offer

• Opportunity to lead operations across Singapore's premier park venues.

• A dynamic leadership role with exposure to venue management, events, and stakeholder engagement.

• Structured onboarding and professional development opportunities.

• Supportive and collaborative working environment.

• Competitive remuneration and employee benefits.

• Opportunities for career growth and progression.

1-Group

Founded in 2005, 1-Group (formerly known as 1-Rochester Group) is now one of Singapore’s most successful lifestyle F&B groups. This year, 1-Group is embarking on an unheralded exciting expansionary plan. Leveraging on its successful award winning portfolio of restaurants, bars and clubs such as 1-Altitude, Stellar, UNA and Altimate, the group will be launching another 4 beautiful iconic venues, with 12 different exciting world-class concepts and covering over 100,000 sqft throughout Singapore.

Each venue operates a portfolio of businesses. Their kitchens are helmed by talented executive chefs trained in multiple Michelin Starred restaurants that are internationally renowned. Their vibrant bars and clubs will host some of the best mixologists, bands and DJs in town. These new venues will also host some of the most romantic weddings and best corporate parties in Singapore. Overall, these new venues will enhance 1-Group’s presence locally and internationally, establishing it as one of the region’s Lifestyle F&B leaders.

Over a decade, the group has established a reputation for “Hosting Great Memories”. It continues to be dedicated in providing exceptional guest experience across the group, winning many international awards and accolades for its concept, food, service and ambience. The group even owns a unique and proprietary management system; c-LeadershipTM (“Collective-Leadership”) and r-ManagementSystemTM . The group's unique leadership style had been published in newspapers, magazines, business case studies and even a business-academic book called remote-Entrepreneurship.

With the upcoming project in Singapore, 1-Group is looking for more talented individual to join its growing team. It is an opportunity to develop and enhance your career! If you are entrepreneurial, creative, spirited, a team player and are the best in what you do, the 1-Group is looking for you!