Every Room A Home Hiring! Full Time Duty Manager in Federal Territory - Ricebowl

The Duty Manager is responsible for overseeing the hotel’s daily operations during the assigned shift, ensuring excellent guest service, smooth coordination between departments, and prompt handling of operational or guest-related matters.

The ideal candidate should be professional, approachable, confident and guest-focused, with strong leadership and problem-solving skills.

Key Responsibilities:

• Oversee Front Office and overall hotel operations during the assigned shift.
• Ensure guests receive a warm welcome and consistently high level of service.
• Handle guest feedback, complaints and service recovery professionally and promptly.
• Support and guide Front Office associates in daily operations.
• Conduct hotel and lobby rounds to ensure operational, safety and service standards are maintained.
• Coordinate closely with Housekeeping, Security, Engineering, F&B and other departments on guest and operational matters.
• Manage guest incidents, emergencies and unusual situations according to hotel procedures.
• Monitor VIP arrivals, special requests, room assignments and guest preferences.
• Ensure proper shift handover and accurate communication of outstanding matters.
• Assist with check-in, check-out and Front Desk operations during peak periods when required.
• Ensure compliance with hotel policies, SOPs, grooming standards and service standards.
• Prepare Duty Manager reports and record significant incidents or operational matters.
• Perform any other duties and responsibilities as assigned by Management.

Requirements:

• Diploma or Degree in Hospitality Management or related field is preferred.
• Minimum 2–3 years of Front Office experience, preferably with supervisory or Duty Manager experience in a hotel.
• Strong guest service and problem-solving skills.
• Good leadership and team coordination abilities.
• Good command of spoken and written English and Bahasa Malaysia.
• Pleasant personality with a welcoming, friendly and professional approach.
• Able to remain calm and make sound decisions when handling guest complaints or emergencies.
• Knowledge of hotel Property Management Systems (PMS) will be an advantage.
• Willing to work on rotating shifts, weekends and public holidays.

Benefits:

• Health insurance
• Meal provided

Work Location: In person