MEWAH EXIM SDN BHD Hiring! Full Time Customer Service - Declaration Assistant in Selangor, Earn up to MYR 3,500 - Ricebowl

We are looking for a responsible and detail-oriented Customer Service & Declaration Assistant to join our team. This role involves handling import and export documentation, preparing Customs declarations, coordinating haulage deliveries, arranging bookings with shipping lines, and maintaining good communication with customers.

The ideal candidate should have a good understanding of Customs procedures, import/export documentation and logistics operations, with strong attention to detail and the ability to work under tight deadlines.

Key Responsibilities

• Prepare and process import and export Customs declarations and documentation accurately and in a timely manner.
• Ensure Customs declarations comply with relevant Customs regulations, procedures and requirements.
• Coordinate and monitor haulage delivery arrangements to ensure timely collection and delivery of containers/cargo.
• Arrange vessel and shipment bookings with shipping lines.
• Liaise with shipping lines, hauliers, Customs, customers and other relevant parties regarding shipment arrangements and documentation.
• Communicate with customers regarding shipment status, documentation requirements, delivery arrangements and other operational matters.
• Follow up on shipment and delivery status and provide timely updates to customers.
• Check shipping and Customs documents for accuracy and completeness.
• Assist in resolving documentation, delivery and operational issues.
• Maintain proper records and filing of shipment and Customs-related documents.
• Perform other duties related to customer service, documentation and logistics operations as assigned by the supervisor.

Requirements

• Diploma or equivalent qualification in Logistics, Shipping, Freight Forwarding, Customs, Business Administration or a related field.
• Previous experience in freight forwarding, shipping, logistics or Customs declaration will be an added advantage.
• Good knowledge of import/export procedures, Customs regulations and trade documentation.
• Experience in preparing and submitting Customs declarations is preferred.
• Good communication and interpersonal skills.
• Strong attention to detail and accuracy when handling documentation.
• Good time management skills with the ability to prioritise multiple tasks.
• Able to work independently as well as part of a team.
• Able to work under pressure and meet tight operational deadlines.
• Proficient in Microsoft Office, particularly Excel and Word.
• Candidates who can start immediately / on short notice are encouraged to apply.

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person