Peoplelake Resources Sdn. Bhd. Hiring! Full Time Hotel Duty Manager in Johor, Earn up to MYR 4,000 - Ricebowl

About our client:

A luxury boutique hotel featuring 38 curated rooms inspired by aviation, spacious stays, and first-class comforts, nestled in Kempas, Johor Bahru.

Key Responsibilities:

Guest Experience & Service Excellence
- Oversee all guest touchpoints, ensuring warm welcomes, smooth check-ins/outs, and personalized experiences.
- Handle VIPs, repeat guests, and special requests, ensuring high levels of satisfaction.
- Address and resolve guest complaints promptly with effective service recovery.
- Monitor guest feedback through surveys, reviews, and direct interactions, and take action to improve service.

Team Leadership & Supervision
- Lead, train, and motivate guest services associates (front desk, concierge, bellmen, lobby ambassadors).
- Develop shift schedules, assign duties, and ensure SOP compliance.
- Conduct regular team briefings and coaching sessions to maintain service standards.
- Foster a guest-centric culture with a strong focus on hospitality excellence.

Operations Management
- Ensure smooth daily operations at the front office, concierge, and lobby.
- Coordinate with Housekeeping, F&B, Reservations, and other departments for guest requests.
- Maintain accurate records of reservations, guest profiles, and billing.
- Assist with upselling and promotion of hotel services, packages, and loyalty programs.

Administration & Reporting
- Prepare daily guest services reports, including occupancy, VIP lists, and service highlights.
- Monitor and control departmental expenses within budget.
- Ensure compliance with safety, security, and brand standards.
- Contribute to performance reviews and recommend training needs.

Requirements:

• Diploma/Degree in Hospitality Management or related field.
• 3–5 years of experience in Front Office/Guest Services, with at least 1–2 years in a supervisory role.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in hotel PMS (e.g., Opera, Fidelio) and MS Office tools.
• Multilingual skills are an advantage.
• Flexible to work shifts, weekends, and public holidays.

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Cheryl Soh via email (*************) or WhatsApp (+************* 3437)

Pay: Up to RM4,000.00 per month

Application Question(s):

• Are you OK with a 6 day work-week and shift work (on rotation basis)?

Language:

• Mandarin (Preferred)

Work Location: In person