Peoplelake Resources Sdn. Bhd. Hiring! Full Time Hotel Front Desk Assistant in Johor, Earn up to MYR 2,500 - Ricebowl

About our client:

A luxury boutique hotel featuring 38 curated rooms inspired by aviation, spacious stays, and first-class comforts, nestled in Kempas, Johor Bahru.

Key Responsibilities:

Guest Service & Front Desk Operations
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Handle guest inquiries, reservations, and room assignments accurately.
- Provide information on hotel facilities, services, and local attractions.
- Attend to guest requests and ensure timely follow-up for service recovery if required.
- Manage telephone calls and messages in a professional manner.

Administrative & System Duties
- Operate the Property Management System (PMS) accurately for bookings, billing, and night audit support.
- Handle cash, credit transactions, and maintain accurate shift reports.
- Assist with daily room status updates and coordinate with Housekeeping and other departments.
- Monitor guest accounts, special requests, and VIP listings.

Coordination & Communication
- Liaise with other departments to ensure guest requests are fulfilled promptly.
- Report any irregularities, maintenance issues, or guest concerns to the Duty Manager.
- Support Front Office operations during peak periods or staff shortages.

Safety & Security
- Follow all hotel safety, security, and emergency procedures.
- Maintain confidentiality of guest information and ensure compliance with hotel policies.

Requirements:

• Diploma or Certificate in Hospitality or related field preferred.
• Minimum 1 year of hotel front office experience (fresh graduates may be considered).
• Good communication and interpersonal skills.
• Multilingual skills are an advantage.
• Proficient in PMS/Opera or similar systems.
• Able to work shifts, weekends, and public holidays.
• Customer-oriented with a positive, professional attitude.

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Cheryl Soh via email (*************) or WhatsApp (+************* 3437)

Pay: Up to RM2,500.00 per month

Application Question(s):

• Are you OK to work on shifts, weekends, public holidays and a 6-day work week (rotation basis)?

Language:

• Mandarin (Preferred)

Work Location: In person