DREAMS LANGUAGE ACADEMY Hiring! Full Time TEAM LEAD - EDUCATION - CUSTOMER SUPPORT in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Dreams Language Academy, Malaysia’s largest online Japanese training center. We're looking for an experienced & passionate Team Lead to lead our awesome Education Operations and Customer Support ecosystem.

A great opportunity to inspire and make a difference in people’s lives while building a rewarding career, by ensuring quality service delivery, seemless customer experience, performance analysis & strategic reporting directly to the Founder.

Key Responsibilities:

• Lead and oversee Education operations and Customer Support functions
• Monitor class operations, schedules, and delivery quality
• Track and analyze team’s KPI
• Develop and review operational projects, plans, campaigns and timeline
• Lead & propose continuous improvement initiatives across Education & Customer Support processes
• To prepare weekly performance analysis & strategic reporting

What We’re Looking For:

• You've led a team before, even a small one
• You're comfortable working with data and can turn trends into action
• You can spot operational issues before they escalate
• Strong communication (Bahasa Malaysia and English)
• High determination and a results-driven mindset
• Confident in making day-to-day decisions
• You speak up when something needs fixing, rather than stay silent

Work Mode:

• Working Hours: 8:30AM-5:30PM, including alternate weekend support (half-day)
• Location: Office-based (Wangsa Maju, KL - near LRT Sri Rampai station)

Salary & Benefits:

• Basic Salary: RM3000 - RM4500 per month (depends on experience)
• EPF & SOCSO
• Additional Incentive / KPI bonus based on performance
• Clear growth opportunities toward leader / management roles
• Professional development training & coaching opportunities
• Free team meals every Monday & Friday

Why Join Dreams Language Academy?

• Fast-Growing Organization: Be part of Malaysia’s largest online Japanese learning platform.
• Supportive Culture: Work in a positive, collaborative, and high-energy environment.
• Young Energatic Generation: Great place for Gen Z who want to make an impact!
• Make an Impact: Help individuals achieve their dreams through education.

Ready to Lead and Succeed?

Submit your updated resume including your latest picture attached to [*************] or apply via our Indeed posting.

Join us and take your career to the next level while making a difference!

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Education:

• Bachelor's (Preferred)

Work Location: In person