KESHIKA TRAVEL AND TOUR SDN BHD Hiring! Full Time Travel Operations - Client Services Executive in WP Kuala Lumpur - Ricebowl

Keshika Travel & Tour is looking for a highly organised, responsible and customer-focused Travel Operations & Client Services Executive to manage day-to-day travel operations, customer communication, visa/documentation processes and B2B client coordination.

This is an all-in-one role. We are looking for someone who can take ownership of a client's journey from the first enquiry until the required travel arrangements and documentation are completed.

1. Office & Booking Operations

• Handle daily travel enquiries through WhatsApp, phone, email and walk-ins.

• Manage flight, hotel, transportation and tour bookings.

• Prepare quotations, itineraries and travel documents.

• Coordinate booking confirmations, amendments and cancellations.

• Maintain accurate customer and booking records.

2. Visa & Application Handling

• Assist clients with visa applications and related documentation.

• Check forms, supporting documents and application requirements.

• Coordinate with relevant embassies, visa centres, airlines and travel partners.

• Track application status and update clients.

• Ensure documents are complete and submitted according to requirements.

3. Client Handling

• Act as the main point of contact for assigned customers.

• Understand client requirements and recommend suitable travel solutions.

• Handle customer questions, changes and complaints professionally.

• Follow up with customers until the booking/application is completed.

4. B2B Client Management

• Develop and maintain relationships with corporate clients, agencies, institutions and business partners.

• Handle recurring B2B travel requirements.

• Prepare quotations and coordinate corporate travel arrangements.

• Follow up on leads, enquiries and potential business opportunities.

• Build long-term relationships with B2B clients.

5. Documentation & Administration

• Maintain organised records of bookings, applications, invoices and client documents.

• Prepare internal reports and daily/weekly updates.

• Coordinate payments, invoices and outstanding documents.

• Ensure confidential client information is handled responsibly.

6. Operations & Team Support

• Coordinate with internal staff, airlines, hotels, transport providers and overseas partners.

• Assist management with daily operational matters.

• Identify problems early and take ownership of resolving them.

• Support the company in improving its booking, documentation and customer-service processes.

• Highly organised and detail-oriented.

• Comfortable handling multiple customers and tasks simultaneously.

• Good at communicating through WhatsApp, phone and email.

• Confident speaking with both individual customers and corporate clients.

• Familiar with travel bookings, visa processing or documentation preferred.

• Able to work independently without constant supervision.

• Good at following up and getting things completed.

• Calm when dealing with demanding customers.

• Computer literate and comfortable with Google Workspace / Microsoft Office.

• Fluent in English; Bahasa Malaysia and other languages are an advantage.

• Responsible with personal information and confidential documents.

• Willing to learn different areas of the travel business.

Salary & Incentives

• Basic salary: RM2,000 – RM3,000/month, depending on experience.

• Attractive individual sales commission based on monthly performance.

• Additional monthly team/company sales bonuses when targets are achieved.

• Higher earning potential for candidates who successfully develop B2B accounts and generate recurring business.

• Career progression available based on performance.

Experienced foreign candidates are welcome to apply, particularly candidates who have previous experience in:

• Travel agencies

• Visa processing

• Airline/ticketing operations

• Hotel reservations

• Corporate travel

• Customer service

• Immigration/documentation support

• B2B travel operations

Foreign applicants must have the appropriate legal eligibility to work in Malaysia; employment/work-pass arrangements will be subject to applicable requirements.

This is not a narrow administrative position.

The successful candidate will have the opportunity to learn and take responsibility across travel operations, visa processing, customer service, B2B client management and business development.

For the right person, the role can grow into a Senior Travel Operations / B2B Travel Manager position.