Morex Group Hiring! Full Time FRONT OFFICE EXECUTIVE in WP Kuala Lumpur - Ricebowl

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.

Requirements

• Minimum SPM, Diploma or equivalent qualification.

• Previous experience in the hotel or hospitality industry is an added advantage.

• Able to work on a rotational shift basis.

• Able to work night shifts.

• Able to start work immediately.

• Proficient in Bahasa Malaysia and English (spoken and written).

• Excellent knowledge of Microsoft Office, especially Excel and Word.

• Strong communication and interpersonal skills.

• Good organizational and multitasking abilities.

• Strong problem-solving skills.

• Customer service-oriented with a positive attitude.

• Able to work independently as well as in a team.

• Well-groomed, responsible, and reliable.

• Additional qualifications or hospitality certifications will be an added advantage.

Job Details

• Job Type: Full-time

• Work Location: In person

Benefits

• EPF, SOCSO & EIS

• Annual Leave & Medical Leave

• Public Holiday entitlement

• Staff Meal (if applicable)

• Uniform provided (if applicable)

• Training and career development opportunities

• Handle guest check-in and check-out procedures efficiently.

• Answer telephone calls, emails, and guest enquiries promptly.

• Process room reservations, cancellations, and amendments.

• Handle guest complaints and resolve issues professionally.

• Process payments and maintain accurate billing records.

• Coordinate with Housekeeping and other departments to ensure smooth daily operations.

• Prepare daily reports and maintain Front Office records.

• Ensure the reception area is clean, organized, and presentable at all times.

• Perform any other duties assigned by the Management.