- Johor Bahru, Johor Johor Bahru Johor Malaysia
工作地点
职位描述
岗位职责
Roles & Responsibilities
Assist to achieve the Company's target and strategic aims
Machine Installation
Location Fees - Minimize poor item sales location
Sales collection follow the Benchmark
Sales forecast – machine quantity , models , market segment , geography and competitor
Helping determine pricing schedules , promotions and negotiations
make appointment with pic
site visit upon approval - share the VM proposal (benefits and usage)-approach pic on VM installations (finalize on utility point(to communicate with tech team) & agreement clause sharing) or convincing client if not approved
Update to manager thru location survey form for discussion and approval - update detail example total headcount, competitors
Weekly discussion with group manager on target achievement and early preparation for machine delivery/recall/exc
Monthly - Submit outlook file - 3 month forecast
Agreement preparation - customer contract
Upon customer approval - create Reference number in agreement ref file ( excel file - ref running no) for agreement preparation. - agreement details such as - ref no, client address ,no of VM, VM model ,Product ,Price list, Terms .
Get signature from Branch Manager before submit to customer
meet pic for contract sign up & confirm date of VM delivery and finalise utilities arrangement
Submit both parties signature agreement to Admin dept for the filling
Delivery process
Sales Prepare Vending Machine D.O support (Jobsheet) form and get Branch Manager and Operation manager approval/signature, then hand over the Vending Machine D.O support (Job sheet) to workshop for VM preparation (min 7days earlier)
Communicate with Customer , technical team, transport team, workshop team, and operation team on the installation process and customer requirement.
Delivery order form (DO )for customer signature upon receive the Vending Machine. to return to admin dept for filling
After delivery
Follow up with customer on the Vending Machine quality and problem caused
Meet up with min 5 existing customer on weekly basis to create good PR and get customer feedback ( to concrete the relationship)-get customer feedback through customer survey form (csi form)- for improvement on any customer complaint or request.
Update client for sales historical - either withdraw or add machine (example - low sales : relocated / down grade or recall , high sales - add machine)
Follow up on customer payment (subsidy or rental)
Follow up on table top order and payments
Update product proposal time to time on latest stock and price
Update customers about price increase, new product launch, service changes thru mail memo
Installation Machine Qty - reach the target
Location Fees - Minimize poor item sales location
New machine installation follow Item Sales Benchmark
Maximize the quality machine placement
Requirements
Diploma and higher with 5 years’ experience
Personal integrity to handle confidential information
Candidate can travel anytime
Customer service skills
Excellent verbal communication skills , extra languages is an advantage
Confidence -maintaining a positive attitude
Resillence-communicating with conviction
Active Listening-understanding the customers needs
Entrepreneurial spirit-continual self-improvement
Team Work
重要安全守则
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